Vault Fulfillment Supervisor
About this role
TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.
TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.
Why TerrAscend?
Responsibilities:
- Demonstrate the values of integrity, safety, quality, service, and innovation.
- Provide accountability for Safety, Quality, Delivery, Cost, and Teamwork for the employees and processes, reporting on KPI’s daily, monthly, and quarterly.
- Design, create, implement, and improve process procedures in the department.
- Provide leadership and guidance to Leads to ensure daily/weekly operations, productivity, and quality goals are met.
- Assist Manager with coaching and counseling, or other documentation to maintain consistency and accountability.
- Ensure adherence to policies and SOPs set forth by upper management, state, and company requirements.
- Provide direction to Technicians and Drivers on daily/weekly delivery schedules and changes.
- Perform counts and quality checks to ensure all inventory is accounted for and reported according to company policy.
- Investigate and correct discrepancies in reported quantities and locations of all inventory.
- Assess inventory output on a daily, weekly, and monthly basis to identify trends in productivity.
- File claims when defective products are discovered.
- Check date-sensitive products for expiration and facilitate removal or transfer of product as needed.
- Pick and pack orders for shipments, verifying correct quantities per order.
- Create and maintain delivery schedule and coordinate with locations.
- Coordinate with other departments and maintain accurate inventory.
- Work in a team setting.
- Fill out compliance forms on a regular basis.
- Communicate with internal and third-party customers to give order updates, delivery communications, and assist in customer issues.
- Maintain and build Standard Operating Procedures.
- Provide mentorship for the Leads, developing them professionally.
- Assist in the training of new Leads and Technicians.
- Maintain a clean and organized work environment.
- Review and maintain processing supplies; submit orders to the Vault Manager for replacements.
- Perform other duties as assigned by Vault Manager or other upper management.
Qualifications and Education Requirements:
- Required 2-4 years of experience in
- cannabis in same or similar role.
- High School Diploma or equivalent
- High attention to detail while multi-tasking
- Ability to maintain accurate data and logs
- Good Communication Skills
- Ability to follow direction
- Must be self-motivated and willing to learn
- Must be able to maintain a positive attitude
- Must be able to pass a background check
- Must be 21 years of age or older
- Must be able to lift 50lbs
What We Offer
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Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.
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Plan for Your Future — 401(k) savings opportunities to help support your financial goals.
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Time to Recharge — Paid time off and company holidays for eligible team members.
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Grow Your Career — Learning, development, and opportunities to build your career across a growing organization.
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Employee Perks — Team member discounts and additional programs designed to recognize and support our people.
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Support When You Need It — Resources and programs focused on your overall well-being.
Benefits and eligibility may vary based on employment status, location, and other applicable factors.
Working Conditions:
This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.
Physical Requirements:
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This position may require the ability to perform essential functions that include, but are not limited to: Pushing, pulling, lifting, or moving items weighing up to 50 pounds, with or without reasonable accommodation.
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Sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time. Using hands and fingers to touch, handle, feel, and pick objects (manual dexterity).
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Working with chemicals (e.g., butane, propane, bleach) while following strict safety guidelines.
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Cleaning and maintaining the facility or equipment using approved chemicals.
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Wearing personal protective equipment (PPE), including clothing protection, close-toed non-slip shoes, and optional ear and eye protection.
EEO Statement
TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.
Disclaimer
This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
TerrAscend participates in E-Verify.
Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.
E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
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You'll be redirected to terrascend's official application page on Lever.