(USA) Manager, Technology Operations

Position Summary...

What you'll do...

Role summary:
The Manager, Technology Operations leads the planning, execution, and monitoring of multiple complex technology projects aligned with strategic objectives. This role oversees program financials, risk mitigation, and stakeholder communications while fostering cross-functional collaboration to ensure timely delivery and operational excellence. The position requires strong program management expertise, analytical skills, and the ability to influence across teams. By driving continuous improvement and aligning technology initiatives with business priorities, the manager supports organizational goals and promotes a culture of accountability, integrity, and high performance within the technology operations function.
About the team:
Our team manages the Post Purchase Seller Fulfilled Solutions (SFS) experience for Walmart Marketplace, focusing on seamless, cost-effective, and reliable seller-fulfilled logistics. We oversee activities such as shipping, order delivery, performance monitoring, feedback collection, and returns management. Committed to delivering a best-in-class customer experience, we aim to establish Walmart as the preferred marketplace for sellers who fulfill orders independently. Our innovative platform and services set the industry standard in e-delivery, driving operational excellence and fostering strong stakeholder collaboration to support Walmart’s strategic goals.
What you'll do:

• Define and manage multiple medium to high-complexity technology projects within a program, aligning deliverables with strategic objectives.
• Develop accountability matrices, assign responsibilities, and establish milestones for program modules.
• Assess resource requirements, identify risks, and implement mitigation strategies to ensure successful project completion.
• Monitor project progress against schedules and budgets, leading cross-functional meetings to address issues and maintain program health.
• Communicate effectively with stakeholders, presenting data-driven recommendations and fostering consensus.
• Oversee technology-related process updates and support continuous improvement initiatives.
• Provide supervision, coaching, and development opportunities to team members, promoting a high-performing environment.

What you'll bring:

• Proven expertise in program and project management, including planning, estimation, monitoring, and control of medium to high-complexity technology initiatives.
• Strong financial management skills with experience in budgeting, forecasting, and cost control aligned to project delivery.
• Excellent stakeholder communication abilities, capable of influencing and building consensus across cross-functional teams.
• Solid understanding of organizational strategy, business operations, and technology landscape to align projects with strategic objectives.
• Proficiency in data analysis to assess risks, track progress, and drive informed decision-making.
• Demonstrated leadership in supervising, mentoring, and developing team members to achieve results.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.