(USA) Manager, Technology Operations

Position Summary...

The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance.
The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions. Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred.
The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations.
The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders.
Key skills to emphasize: Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management, operational configuration and optimization, ability to learn geographic/catchment concepts, and strong communication and execution skills.

What you'll do...

Job Description The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance. The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions. Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred. The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations. The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders. Key skills to emphasize: Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management, operational configuration and optimization, ability to learn geographic/catchment concepts, and strong communication and execution skills. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.