Training Manager

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Training Manager is responsible for leading the organization’s technical training, workforce readiness, and technician development initiatives supporting field deployments, conversions, and customer implementations. This role owns the execution and continuous improvement of scalable training programs, certification standards, onboarding strategies, and technical enablement processes that strengthen operational consistency, technician capability, and customer outcomes.The Training Manager partners closely with Field Operations, Technical Support, Engineering, Product, and Leadership teams to ensure training initiatives remain aligned with operational priorities, evolving technologies, and organizational growth objectives.

Responsibilities

• Lead technical training and workforce readiness initiatives supporting field deployments, customer onboarding, and operational execution.• Develop scalable onboarding frameworks, certification standards, and technician readiness programs aligned with business objectives.• Establish KPIs focused on technician performance, readiness, training effectiveness, and operational consistency.• Drive continuous improvement initiatives supporting workforce capability, training scalability, and execution quality.

• Design, implement, and continuously refine technical training curricula aligned with field execution standards and operational outcomes.• Develop training programs, SOPs, manuals, operational workflows, and technical documentation supporting measurable performance improvement.• Lead onsite, remote, instructor-led, and hybrid training delivery initiatives across field and operational teams.• Manage training technologies, certification tracking, training schedules, and workforce development programs.• Partner with Engineering, Product, Support, and Operations teams to ensure alignment between product releases, operational workflows, and training content.

• Support operational readiness initiatives ensuring technicians are properly prepared for deployments, conversions, and customer-facing activities.• Evaluate technician performance and workforce capability using operational metrics and performance insights.• Provide coaching, mentoring, and development planning for technical trainers and enablement personnel.• Drive accountability, operational consistency, and continuous learning across training initiatives.

• Serve as a strategic partner between Training, Field Operations, Technical Support, Engineering, Logistics, and Leadership teams.• Provide concise reporting on training performance, workforce readiness, operational risks, and improvement initiatives.• Support cross-functional initiatives focused on deployment quality, technician development, and customer experience.

• Standardize training procedures, operational workflows, and readiness practices across the organization.• Ensure compliance with company policies, operational standards, and safety requirements.• Stay informed of industry trends, technologies, and training best practices.• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred in Business, Technology, Operations, Engineering, or related field.

• 5+ years of progressive experience in technical training, workforce development, field operations, or deployment enablement.• Experience supporting customer-facing technology deployments and operational readiness initiatives preferred.• Experience managing technical trainers or operational personnel preferred.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO StatementEqual Opportunity EmployerSonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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Responsibilities

• Lead technical training and workforce readiness initiatives supporting field deployments, customer onboarding, and operational execution.
• Develop scalable onboarding frameworks, certification standards, and technician readiness programs aligned with business objectives.
• Establish KPIs focused on technician performance, readiness, training effectiveness, and operational consistency.
• Drive continuous improvement initiatives supporting workforce capability, training scalability, and execution quality.
• Design, implement, and continuously refine technical training curricula aligned with field execution standards and operational outcomes.
• Develop training programs, SOPs, manuals, operational workflows, and technical documentation supporting measurable performance improvement.
• Lead onsite, remote, instructor-led, and hybrid training delivery initiatives across field and operational teams.
• Manage training technologies, certification tracking, training schedules, and workforce development programs.
• Partner with Engineering, Product, Support, and Operations teams to ensure alignment between product releases, operational workflows, and training content.
• Support operational readiness initiatives ensuring technicians are properly prepared for deployments, conversions, and customer-facing activities.
• Evaluate technician performance and workforce capability using operational metrics and performance insights.
• Provide coaching, mentoring, and development planning for technical trainers and enablement personnel.
• Drive accountability, operational consistency, and continuous learning across training initiatives.
• Serve as a strategic partner between Training, Field Operations, Technical Support, Engineering, Logistics, and Leadership teams.
• Provide concise reporting on training performance, workforce readiness, operational risks, and improvement initiatives.
• Support cross-functional initiatives focused on deployment quality, technician development, and customer experience.
• Standardize training procedures, operational workflows, and readiness practices across the organization.
• Ensure compliance with company policies, operational standards, and safety requirements.
• Stay informed of industry trends, technologies, and training best practices.
• Perform other duties as assigned.