Training Manager
ppmd
Training Manager
grexa· Learning & Development
About this role
Job Title: Training Manager
Location: Vashi, Navi Mumbai
Working Mode: Work from Office
Company: Grexa AI Pvt Ltd
About Grexa
Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.
About the Role
We are looking for a passionate Training Manager to build and develop high-performing customer-facing teams. The role involves training client-facing employees on Grexa’s internal and customer-facing software, business processes and objection handling.The goal is to equip teams to deliver an exceptional customer experience while driving product adoption, account growth, renewals, and retention.
The ideal candidate should have experience in software training, software sales, or IT support, along with a strong passion for coaching and developing people.
Key Responsibilities
- Conduct new hire training, covering products, customer lifecycle, internal processes, and tools.
- Deliver training on customer relationship management, product adoption, renewals, upselling, cross-selling, and account expansion.
- Facilitate mock customer interactions, role plays, and case studies based on real business scenarios.
- Partner with leaders, product managers and Quality teams to identify re-training items, performance gaps and implement targeted learning interventions.
- Conduct refresher programs whenever new features, products, or processes are introduced.
- Coach team members through one-to-one feedback sessions to improve customer conversations and business outcomes.
- Measure training effectiveness through assessments, performance metrics, and quality scores.
- Maintain training documentation, learning records, certifications, and MIS reports.
- Continuously update training content to align with product enhancements and evolving business requirements.
Requirements
- Prior experience in software training, software sales, IT support, relationship management or similar customer facing roles.
- 3-5 years of experience in Training, Learning & Development, or Coaching.
- Excellent facilitation and presentation skills with the ability to engage adult learners.
- Comfortable working with software products and skilled in relationship building, objection handling, and business communication
- Ability to collaborate with cross-functional teams including Product, Operations, Sales, and Quality.
- Graduate/Postgraduate in Engineering or a related technical field is preferred.
What We Offer
- Opportunity to shape the capabilities of a fast-growing Grexa team.
- Exposure to AI products and customer success best practices.
- Cross-functional collaboration with Product, Sales, Operations, and Quality teams.
- A fast-paced environment with significant opportunities for career growth in Learning & Development.
Frequently Asked Questions
Is the salary disclosed for the Training Manager position at grexa?
The salary for this Training Manager role at grexa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Training Manager position at grexa located?
This Training Manager role at grexa is based in Navi Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Training Manager role at grexa full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Training Manager role in the Learning & Development department at grexa.
Which team or department does the Training Manager at grexa belong to?
This Training Manager position is part of the Learning & Development department at grexa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Training Manager position at grexa?
Click the "Apply Now" button on this page. You will be redirected to grexa's official application portal hosted on keka where you can submit your application directly.
When was the Training Manager job at grexa posted?
This Training Manager position at grexa was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Training Manager
grexa
You'll be redirected to grexa's official application page on keka.