Training Instructor (Operations) - Florianópolis

The Training Instructor (Operations) plays a critical role in the development and readiness of customer service professionals. 

This position is responsible for delivering high‑quality technical and behavioral training, ensuring that new call center agents are fully prepared to training technicians who will work in the field of telecom installation.

Acting as both a facilitator and subject matter guide, the instructor translates training content into practical learning experiences, supports learner engagement, and ensures alignment with the established training project and client expectations.

Working scheme: onsite.

Working Location: Florianópolis.

Key Accountabilities

Training Delivery & Facilitation

• Deliver technical and behavioral training sessions in both classroom and virtual environments
• Conduct theoretical and practical learning activities according to the defined training program
• Ensure clear transmission of training content, reinforcing key concepts and service standards
• Ensure participant understanding of all proposed content and learning objectives
• Monitor trainee engagement and performance throughout the training cycle
• Identify strengths and improvement opportunities in training delivery and report findings to the manager
• Control attendance records and maintain accurate training reports
• Ensure proper use and care of training resources provided by the company and the client
• Support compliance with training schedules, documentation, and internal processes
• Maintain open communication with leadership regarding training outcomes, challenges, and opportunities
• Act as a representative of the company’s training standards when interacting with clients and internal teams

Candidate Profile
Experience & Education

• Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)
• Previous experience delivering behavioral training
• Experience with Fiber-optic / GPON installation
• System knowledge of Telecom platforms and processes (highly desirable)

Technical & Methodological Skills

• Strong knowledge of learning methodologies and classroom didactics for both in‑person and virtual training
• Proficiency in Microsoft Office tools
• Experience using videoconferencing platforms for virtual training delivery

Communication & Behavioral Competencies

• Clear and confident communication style
• Ability to adapt content and delivery to different learning profiles
• Proactive, collaborative, and committed to continuous improvement
• Strong planning and organizational capabilities
• Ability to manage multiple training activities while maintaining quality and structure
• Detail‑oriented with strong follow‑through on administrative responsibilities

Why Join

This role offers the opportunity to directly impact the quality and effectiveness of call center operations by shaping the skills and behaviors of frontline customer service professionals. You will work in a dynamic training environment, partnering with operational leaders and clients, and contributing to the development of high‑performing service teams.

#LI-JD1

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.