Training and Delivery Coordinator
About this role
Company Description
We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job Description
Join NRMA Driver Training as a Training and Delivery Coordinator and help keep our Corporate Driver Training, Drive School and Safer Drivers Course programs running smoothly. In this fast-paced role, you’ll coordinate schedules, resources and program administration, support customers from enquiry through to delivery, and use data, digital tools and continuous improvement to create a seamless experience for customers, instructors and internal teams.
What You'll Do
Coordinate and allocate instructor and trainer resources across driver training programs, aligning schedules with demand, availability and program priorities.
Manage program logistics, including venues, equipment, training materials, rostering, system setup and delivery readiness.
Support end-to-end program administration including quotes, bookings, invoicing, purchase orders, payments and accurate record keeping.
Provide professional customer support across Drive School and Corporate Driver Training bookings, changes, cancellations and enquiries.
Act as an escalation point for complex customer issues, resolving complaints and service matters in line with NRMA standards.
Maintain accurate data across systems to support compliance, reporting, invoicing and operational planning.
Support Safer Drivers Course coordination and reporting requirements, including Transport for NSW requirements.
Identify opportunities to improve workflows, reduce manual tasks and support the adoption of digital and AI-enabled tools across training delivery.
What You'll Bring
Experience in customer service, sales support, administration or service delivery coordination.
Strong organisation and scheduling skills, with the ability to manage competing priorities.
Great attention to detail and confidence working with data, records and business systems.
Clear communication skills and a customer-first approach.
A continuous improvement mindset, with an interest in using digital tools or AI to make work easier and more efficient.
Experience in training, an RTO, LMS, compliance or financial administration would be a bonus.
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Successful applicants will be required to complete pre-employment checks.
Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Qualifications
Additional Information
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