Assistant Manager: Treasure Island Resort

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Lead | Support | Influence | Make every guest experience unforgettable

Due to an internal promotion, a rare opportunity has become available for an experienced hospitality or tourism leader to join our award-winning team as Assistant Manager at NRMA Treasure Island Holiday Resort on the Gold Coast.

Working closely with the General Manager, you'll play a critical role in the day-to-day leadership of the resort, supporting our department leaders and helping deliver exceptional experiences for thousands of guests who holiday with us each year.

This is a highly visible, hands-on leadership role that offers exposure across all facets of resort operations while providing the opportunity to develop your career within one of Australia's most trusted travel and tourism brands.

What you will do:

As Assistant Manager, you'll partner with the General Manager to lead resort operations across multiple departments, including:

• Guest Services
• Guest Experience
• Food & Beverage
• Grounds & Maintenance
• Housekeeping

You'll provide leadership support to our Heads of Department, help drive operational excellence, and ensure we're consistently delivering memorable guest experiences and a great workplace culture for our teams.  While there is no requirement to live onsite, occasional after-hours support may be required when the General Manager is on leave, with onsite accommodation available during these periods.

In addition, you'll act as the primary contact point for Harbourside Gardens, our neighbouring over-50s lifestyle village comprising 101 owner-occupied homes.  No two days are the same. Whether you're coaching leaders, assisting with rostering and budgets, resolving guest concerns, supporting a busy reception period, helping the food and beverage team, or pitching in with housekeeping when required, you'll be a hands-on leader who leads by example.

What you will bring:

We're looking for an experienced hospitality leader who thrives in a fast-paced operational environment and genuinely enjoys supporting both guests and teams.  

You are someone who:

• Leads from the front and isn't afraid to roll up your sleeves
• Builds strong relationships with guests and team members
• Remains calm and solutions-focused when challenges arise
• Takes pride in creating great guest experiences
• Supports, develops and empowers others
• Brings positive energy and contributes to a strong workplace culture

You will have:

• Leadership experience in hospitality, tourism, food & beverage, guest services, hotel, resort or holiday park operations
• Experience managing guest and employee issues with professionalism and confidence
• Rostering and workforce planning experience
• A current Blue Card, First Aid and CPR
• Financial acumen, including budgeting, revenue management and cost control understanding
• Sound knowledge of workplace health and safety practices
• Excellent communication and relationship-building skills
• A collaborative, hands-on approach to leadership
• Flexibility to work weekends as part of a rotating roster (for example Sunday to Thursday)

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you're an experienced hospitality leader looking for your next challenge and enjoy balancing strategic leadership with hands-on operational support, we'd love to hear from you.  Apply today and help create memorable holiday experiences for our guests while contributing to the continued success of NRMA Treasure Island Holiday Resort.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes

Qualifications

Additional Information