Track Manager (Support & Operations)

Job Summary

The Sr Project Manager will manage a set of projects as well as participate in short- and long-term strategy planning. The person will work closely with Operations Teams, Application Teams, and Business units to ensure proper execution of project and program plans.

The position requires broad experience across many core IT technologies and services, from network and infrastructure to ServiceNow to monitoring and management functions.

Key Responsibilities

• Execution projects – End User Devices, Software roll outs, Device Management, Enrollment, Patching and Compliance.
• Strong experience in handling change management and communications.
• Worked on on site support, support services, hand and feet support etc.
• Applies project management disciplines and experience, develops plans to include project definitions, scope, business requirements, cost, completion dates, resource allocation, and quality/reliability for a group of projects in 1 or more complex programs
• Actively partners with IT teams to ensure appropriate processes and templates are utilized for project and program success
• Accountable for establishing and managing multiple project deliverables, communicating project and program vision and ensuring IT resources are aligned properly
• Maintains the project budget schedules, and manages resource levels to achieve project success
• Utilize both agile and waterfall methodologies, driving technical and functional teams to complete critical path business requirements in a timely fashion
• Develops and implements corrective action plans when deviations from budgets and/or schedules are evident
• Develops and manages short- and long-term program roadmaps
• Prioritizes work on projects and programs based on business need and IT capability
• Drives expectation setting and leadership management within IT and the business
• Drive and assist with the development of business cases
• Engage with key business stakeholders to understand their needs, document requirements, and perform business analysis
• Facilitates vendor selection process and manages vendor relationships
• Maintains a high level of organization and planning while communicating with stakeholders to reach timelines and maintain customer satisfaction
• Regularly identifies risks and communicates project health to senior leadership
• Identifies and directs changes through appropriate review and approval mechanisms.
• Resolves most conflicts between timeline, budget, and scope independently, but intuitively escalates complex issues to Portfolio management
• Looks for process definition and improvement opportunities and leads others in adhering to existing IT processes and contributing to their improvement
• Demonstrates flexibility and resilience in response to changing or ambiguous work situations

Skill Requirements

• Execution projects – End User Devices, Software roll outs, Device Management, Enrollment, Patching and Compliance.
• Strong experience in handling change management and communications.
• Worked on on site support, support services, hand and feet support etc.
• Applies project management disciplines and experience, develops plans to include project definitions, scope, business requirements, cost, completion dates, resource allocation, and quality/reliability for a group of projects in 1 or more complex programs
• Actively partners with IT teams to ensure appropriate processes and templates are utilized for project and program success
• Accountable for establishing and managing multiple project deliverables, communicating project and program vision and ensuring IT resources are aligned properly
• Maintains the project budget schedules, and manages resource levels to achieve project success
• Utilize both agile and waterfall methodologies, driving technical and functional teams to complete critical path business requirements in a timely fashion
• Develops and implements corrective action plans when deviations from budgets and/or schedules are evident
• Develops and manages short- and long-term program roadmaps
• Prioritizes work on projects and programs based on business need and IT capability
• Drives expectation setting and leadership management within IT and the business
• Drive and assist with the development of business cases
• Engage with key business stakeholders to understand their needs, document requirements, and perform business analysis
• Facilitates vendor selection process and manages vendor relationships
• Maintains a high level of organization and planning while communicating with stakeholders to reach timelines and maintain customer satisfaction
• Regularly identifies risks and communicates project health to senior leadership
• Identifies and directs changes through appropriate review and approval mechanisms.
• Resolves most conflicts between timeline, budget, and scope independently, but intuitively escalates complex issues to Portfolio management
• Looks for process definition and improvement opportunities and leads others in adhering to existing IT processes and contributing to their improvement
• Demonstrates flexibility and resilience in response to changing or ambiguous work situations

Other Requirements