Track Manager (Support & Operations)
About this role
Job Summary
Job Summary : Technical Operations Factory Retrieval Systems (Rabus) Engineer
Key Responsibilities
Job Responsibilities : Project & Rollout Leadership Lead rollouts affecting retrieval-system endpoints (e.g., a new OS or platform version) and business-driven changes (e.g., a new assembly line) for factory solutions and production-critical retrieval devices. Own coordination with the proprietary Rabus platform vendor on OS-level issues and upgrade planning. Local Adaptation Governance Own governance of local-adaptation bundles (base retrieval-system software plus local/factory-specific applications), including approval of testing and distribution scope in coordination with local IT-responsible/Adaption Owner stakeholders. Approve individual local solutions developed within the retrieval-system environment jointly with ITx and business partners. Escalation & Risk Management Act as senior escalation point for retrieval-system incidents tied to production risk, driving rapid resolution to minimize line-down exposure. Conduct root-cause analysis for recurring or high-impact retrieval-system incidents and drive permanent fixes. SLA & Continuous Improvement Own SLA performance for the retrieval-systems endpoint base, contributing to the wider Technical Operations Factory SLA framework (Betriebszeit, Servicezeit tiers). Identify and drive standardization opportunities across the retrieval-system fleet. Mentoring Mentor L2 Retrieval Systems Engineers on patch/driver/firmware distribution, local-adaptation practices, and incident handling.
Skill Requirements
Skill Requirement : Factory Retrieval Systems Proprietary industrial retrieval/call-button system administration and governance (Rabus or equivalent) OS-level troubleshooting on proprietary/embedded platforms Local-adaptation bundle governance Leadership & Governance Factory rollout / project leadership Production-risk incident escalation and RCA OEM/platform vendor coordination Factory IT Operations Remote and local patch/driver/firmware/BIOS distribution governance (BluePC-adjacent) ITIL incident, problem, and change management ownership
Other Requirements
Other Requirement : Preferred Skills Manufacturing / factory-floor IT operations leadership experience OT (Operational Technology) environment awareness Line-down / production-risk incident command experience German Language (B2) — preferred for local factory-stakeholder coordination, confirm with account team Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, Industrial Engineering, or equivalent. Preferred Certifications Preferred ITIL Intermediate / Expert Project/Change Management certification (PRINCE2, PMP, or equivalent)
Frequently Asked Questions
Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.