Track Manager (Support & Operations)

HCLTech
Apply Now ↗
📍 Lucknow, India

About this role

Job Summary

Active Directory L3 Engineer

Job Title

Active Directory L3 Engineer / Senior AD Infrastructure Engineer

Experience

5+ years of experience in Active Directory Administration and Windows Infrastructure Management.

Job Summary

The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.

Key Responsibilities

Active Directory Administration

  • Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
  • Perform AD health checks and capacity planning.
  • Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
  • Implement AD security best practices and compliance requirements.

Identity & Access Management

  • Manage user accounts, service accounts, groups, and permissions.
  • Support privileged access management and role-based access controls.
  • Integrate Active Directory with enterprise applications.

Troubleshooting & Incident Management

  • Resolve complex L3 incidents related to:
    • Active Directory
    • DNS
    • DHCP
    • Replication
    • Authentication (Kerberos, NTLM)
    • Group Policies
  • Conduct root cause analysis (RCA) and implement preventive measures.

Infrastructure & Security

  • Implement and maintain:
    • Active Directory Domain Services (AD DS)
    • Azure AD / Microsoft Entra ID
    • Azure AD Connect
    • Active Directory Federation Services (ADFS)
  • Monitor security vulnerabilities and implement remediation.
  • Support identity synchronization and hybrid identity environments.

Automation & Scripting

  • Develop and maintain automation scripts using:
    • PowerShell
    • Windows Administration tools
  • Automate provisioning, reporting, and health checks.

Project Support

  • Participate in migration and transformation projects.
  • Support AD domain consolidation and upgrade activities.
  • Provide technical documentation and knowledge transfer.

Required Technical Skills

Core Skills

  • Active Directory Domain Services (AD DS)
  • Group Policy Management
  • DNS & DHCP Administration
  • Active Directory Replication
  • FSMO Roles Management
  • Sites and Services Configuration
  • Active Directory Security Hardening

Microsoft Technologies

  • Windows Server 2016/2019/2022
  • Microsoft Entra ID (Azure AD)
  • Azure AD Connect
  • ADFS
  • Windows Clustering (preferred)

Scripting

  • PowerShell
  • VBScript (optional)

Tools

  • AD Administrative Center
  • Group Policy Management Console (GPMC)
  • DNS Manager
  • Event Viewer
  • Microsoft Identity Management tools

Required Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of experience in Active Directory and Windows Server Administration.
  • Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
  • Experience in hybrid identity management environments.

Preferred Certifications

  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • MCSE (Legacy certifications are an advantage)

Soft Skills

  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder management.
  • Ability to handle critical incidents and major outages.
  • Documentation and process improvement mindset.

Key Performance Indicators (KPIs)

  • Incident Resolution SLA Compliance
  • AD Infrastructure Availability
  • Security Compliance Adherence
  • Automation and Operational Efficiency Improvements
  • Successful Project Deliveries

This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.

Key Responsibilities

Active Directory L3 Engineer

Job Title

Active Directory L3 Engineer / Senior AD Infrastructure Engineer

Experience

5+ years of experience in Active Directory Administration and Windows Infrastructure Management.

Job Summary

The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.

Key Responsibilities

Active Directory Administration

  • Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
  • Perform AD health checks and capacity planning.
  • Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
  • Implement AD security best practices and compliance requirements.

Identity & Access Management

  • Manage user accounts, service accounts, groups, and permissions.
  • Support privileged access management and role-based access controls.
  • Integrate Active Directory with enterprise applications.

Troubleshooting & Incident Management

  • Resolve complex L3 incidents related to:
    • Active Directory
    • DNS
    • DHCP
    • Replication
    • Authentication (Kerberos, NTLM)
    • Group Policies
  • Conduct root cause analysis (RCA) and implement preventive measures.

Infrastructure & Security

  • Implement and maintain:
    • Active Directory Domain Services (AD DS)
    • Azure AD / Microsoft Entra ID
    • Azure AD Connect
    • Active Directory Federation Services (ADFS)
  • Monitor security vulnerabilities and implement remediation.
  • Support identity synchronization and hybrid identity environments.

Automation & Scripting

  • Develop and maintain automation scripts using:
    • PowerShell
    • Windows Administration tools
  • Automate provisioning, reporting, and health checks.

Project Support

  • Participate in migration and transformation projects.
  • Support AD domain consolidation and upgrade activities.
  • Provide technical documentation and knowledge transfer.

Required Technical Skills

Core Skills

  • Active Directory Domain Services (AD DS)
  • Group Policy Management
  • DNS & DHCP Administration
  • Active Directory Replication
  • FSMO Roles Management
  • Sites and Services Configuration
  • Active Directory Security Hardening

Microsoft Technologies

  • Windows Server 2016/2019/2022
  • Microsoft Entra ID (Azure AD)
  • Azure AD Connect
  • ADFS
  • Windows Clustering (preferred)

Scripting

  • PowerShell
  • VBScript (optional)

Tools

  • AD Administrative Center
  • Group Policy Management Console (GPMC)
  • DNS Manager
  • Event Viewer
  • Microsoft Identity Management tools

Required Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of experience in Active Directory and Windows Server Administration.
  • Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
  • Experience in hybrid identity management environments.

Preferred Certifications

  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • MCSE (Legacy certifications are an advantage)

Soft Skills

  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder management.
  • Ability to handle critical incidents and major outages.
  • Documentation and process improvement mindset.

Key Performance Indicators (KPIs)

  • Incident Resolution SLA Compliance
  • AD Infrastructure Availability
  • Security Compliance Adherence
  • Automation and Operational Efficiency Improvements
  • Successful Project Deliveries

This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.

Skill Requirements

Active Directory L3 Engineer

Job Title

Active Directory L3 Engineer / Senior AD Infrastructure Engineer

Experience

5+ years of experience in Active Directory Administration and Windows Infrastructure Management.

Job Summary

The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.

Key Responsibilities

Active Directory Administration

  • Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
  • Perform AD health checks and capacity planning.
  • Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
  • Implement AD security best practices and compliance requirements.

Identity & Access Management

  • Manage user accounts, service accounts, groups, and permissions.
  • Support privileged access management and role-based access controls.
  • Integrate Active Directory with enterprise applications.

Troubleshooting & Incident Management

  • Resolve complex L3 incidents related to:
    • Active Directory
    • DNS
    • DHCP
    • Replication
    • Authentication (Kerberos, NTLM)
    • Group Policies
  • Conduct root cause analysis (RCA) and implement preventive measures.

Infrastructure & Security

  • Implement and maintain:
    • Active Directory Domain Services (AD DS)
    • Azure AD / Microsoft Entra ID
    • Azure AD Connect
    • Active Directory Federation Services (ADFS)
  • Monitor security vulnerabilities and implement remediation.
  • Support identity synchronization and hybrid identity environments.

Automation & Scripting

  • Develop and maintain automation scripts using:
    • PowerShell
    • Windows Administration tools
  • Automate provisioning, reporting, and health checks.

Project Support

  • Participate in migration and transformation projects.
  • Support AD domain consolidation and upgrade activities.
  • Provide technical documentation and knowledge transfer.

Required Technical Skills

Core Skills

  • Active Directory Domain Services (AD DS)
  • Group Policy Management
  • DNS & DHCP Administration
  • Active Directory Replication
  • FSMO Roles Management
  • Sites and Services Configuration
  • Active Directory Security Hardening

Microsoft Technologies

  • Windows Server 2016/2019/2022
  • Microsoft Entra ID (Azure AD)
  • Azure AD Connect
  • ADFS
  • Windows Clustering (preferred)

Scripting

  • PowerShell
  • VBScript (optional)

Tools

  • AD Administrative Center
  • Group Policy Management Console (GPMC)
  • DNS Manager
  • Event Viewer
  • Microsoft Identity Management tools

Required Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of experience in Active Directory and Windows Server Administration.
  • Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
  • Experience in hybrid identity management environments.

Preferred Certifications

  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • MCSE (Legacy certifications are an advantage)

Soft Skills

  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder management.
  • Ability to handle critical incidents and major outages.
  • Documentation and process improvement mindset.

Key Performance Indicators (KPIs)

  • Incident Resolution SLA Compliance
  • AD Infrastructure Availability
  • Security Compliance Adherence
  • Automation and Operational Efficiency Improvements
  • Successful Project Deliveries

This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.

Other Requirements

Active Directory L3 Engineer

Job Title

Active Directory L3 Engineer / Senior AD Infrastructure Engineer

Experience

5+ years of experience in Active Directory Administration and Windows Infrastructure Management.

Job Summary

The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.

Key Responsibilities

Active Directory Administration

  • Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
  • Perform AD health checks and capacity planning.
  • Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
  • Implement AD security best practices and compliance requirements.

Identity & Access Management

  • Manage user accounts, service accounts, groups, and permissions.
  • Support privileged access management and role-based access controls.
  • Integrate Active Directory with enterprise applications.

Troubleshooting & Incident Management

  • Resolve complex L3 incidents related to:
    • Active Directory
    • DNS
    • DHCP
    • Replication
    • Authentication (Kerberos, NTLM)
    • Group Policies
  • Conduct root cause analysis (RCA) and implement preventive measures.

Infrastructure & Security

  • Implement and maintain:
    • Active Directory Domain Services (AD DS)
    • Azure AD / Microsoft Entra ID
    • Azure AD Connect
    • Active Directory Federation Services (ADFS)
  • Monitor security vulnerabilities and implement remediation.
  • Support identity synchronization and hybrid identity environments.

Automation & Scripting

  • Develop and maintain automation scripts using:
    • PowerShell
    • Windows Administration tools
  • Automate provisioning, reporting, and health checks.

Project Support

  • Participate in migration and transformation projects.
  • Support AD domain consolidation and upgrade activities.
  • Provide technical documentation and knowledge transfer.

Required Technical Skills

Core Skills

  • Active Directory Domain Services (AD DS)
  • Group Policy Management
  • DNS & DHCP Administration
  • Active Directory Replication
  • FSMO Roles Management
  • Sites and Services Configuration
  • Active Directory Security Hardening

Microsoft Technologies

  • Windows Server 2016/2019/2022
  • Microsoft Entra ID (Azure AD)
  • Azure AD Connect
  • ADFS
  • Windows Clustering (preferred)

Scripting

  • PowerShell
  • VBScript (optional)

Tools

  • AD Administrative Center
  • Group Policy Management Console (GPMC)
  • DNS Manager
  • Event Viewer
  • Microsoft Identity Management tools

Required Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of experience in Active Directory and Windows Server Administration.
  • Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
  • Experience in hybrid identity management environments.

Preferred Certifications

  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • MCSE (Legacy certifications are an advantage)

Soft Skills

  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder management.
  • Ability to handle critical incidents and major outages.
  • Documentation and process improvement mindset.

Key Performance Indicators (KPIs)

  • Incident Resolution SLA Compliance
  • AD Infrastructure Availability
  • Security Compliance Adherence
  • Automation and Operational Efficiency Improvements
  • Successful Project Deliveries

This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.

Frequently Asked Questions

Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
Apply for this role ↗

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