Track Manager (Support & Operations)
About this role
Job Summary
M365 Lead/Architect – L3.2
Role Summary
Serve as the technical lead and architect for Microsoft 365 environments, driving transformation, security, governance, and strategic roadmap initiatives.
Key Responsibilities
- Define Microsoft 365 architecture and governance framework.
- Lead enterprise-scale M365 deployments and transformation projects.
- Design hybrid and cloud-native collaboration solutions.
- Establish security, compliance, and data protection strategies.
- Design and implement Zero Trust architecture.
- Lead Microsoft Defender, Purview, and identity security initiatives.
- Drive automation, reporting, and operational excellence programs.
- Conduct capacity planning, licensing optimization, and cost management.
- Provide executive-level technical guidance and roadmap planning.
- Review solution designs, technical standards, and architectural documentation.
- Manage escalations involving business-critical services.
- Collaborate with Microsoft and third-party vendors for strategic initiatives.
Technical Skills
- Microsoft 365 Enterprise Architecture
- Exchange Online & Hybrid Architecture
- Entra ID Identity Engineering
- Microsoft Defender XDR
- Microsoft Purview Compliance & Information Protection
- Intune & Endpoint Management
- Teams Voice & Collaboration Architecture
- Automation (PowerShell, Graph API)
- Security & Compliance Frameworks
- Cloud Governance and Zero Trust
Experience
- 10–15+ years of IT experience
- 7+ years in Microsoft 365 architecture and leadership roles
Certifications Preferred
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft Certified: Cybersecurity Architect Expert
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Protection Administrator Associate
Leadership Expectations
- Technical governance ownership
- Customer-facing architecture discussions
- Technical risk assessment and mitigation
- Service improvement and innovation leadership
- Team mentoring and capability development
- Strategic planning and roadmap execution
Key Responsibilities
1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.