Track Manager (Support & Operations)

Job Summary

Citrix & Azure Virtual Desktop (AVD) Subject Matter Expert (SME) Job Summary The Citrix & Azure Virtual Desktop (AVD) Subject Matter Expert (SME) is responsible for designing, implementing, transitioning, administering, and optimizing enterprise virtual desktop infrastructure (VDI) solutions. The role provides technical leadership for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and related virtualization technologies while ensuring high availability, security, performance, and operational excellence. Key Responsibilities Lead transition and transformation activities for Citrix and Azure Virtual Desktop (AVD) services from project to operations. Design, deploy, configure, and maintain Citrix Virtual Apps and Desktops and Azure Virtual Desktop environments. Provide L3/L4 technical support for complex virtualization incidents and problem management. Perform capacity planning, performance tuning, and health assessments to ensure optimal user experience. Implement and manage Citrix Cloud, Citrix DaaS, Azure Virtual Desktop, FSLogix Profiles, Azure Files, and Microsoft Entra ID integration. Configure and manage Citrix Delivery Controllers, StoreFront, NetScaler ADC (Citrix ADC), Director, License Server, and Workspace. Manage Azure Virtual Desktop host pools, application groups, workspaces, session hosts, scaling plans, and image management. Create and maintain golden images using Azure Image Builder, Packer, or similar automation tools. Implement profile management using FSLogix and Citrix Profile Management. Perform patch management, upgrades, migrations, and disaster recovery testing. Develop automation using PowerShell, Azure CLI, ARM/Bicep, or Terraform. Collaborate with cloud, network, security, storage, and endpoint teams to deliver integrated solutions. Participate in architecture reviews and provide recommendations for modernization and optimization. Create and maintain technical documentation, SOPs, KB articles, and transition documentation. Support security compliance, vulnerability remediation, and audit requirements. Mentor junior engineers and provide technical guidance to project and operations teams. Required Technical Skills Citrix Citrix Virtual Apps and Desktops Citrix DaaS / Citrix Cloud Citrix ADC (NetScaler) StoreFront Delivery Controllers Citrix Director Citrix Workspace Machine Creation Services (MCS) Provisioning Services (PVS) Citrix Profile Management Azure Virtual Desktop Azure Virtual Desktop (AVD) FSLogix Azure Files Azure Compute Azure Networking Azure Monitor Azure Backup Azure Site Recovery Microsoft Entra ID Azure Virtual Machines Azure Image Management Infrastructure Windows Server Administration Active Directory Group Policy DNS/DHCP VMware vSphere/ESXi Hyper-V Microsoft Intune Microsoft Endpoint Configuration Manager (SCCM/MECM) Automation & Scripting PowerShell Azure CLI ARM Templates Bicep Terraform Azure DevOps (preferred) Preferred Qualifications Bachelor's degree in Computer Science, Information Techn

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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