Track Manager (Support & Operations)
About this role
Job Summary
Role Summary
Provide Level 3 technical leadership and engineering support for Hybrid Cloud infrastructure. Responsible for complex troubleshooting, architecture governance, automation strategy, platform optimization, RCA, and technology lifecycle management.
Key Responsibilities
Technical Skills
- Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM
- VMware vSphere, ESXi, vCenter, DRS, HA, SRM
- Nutanix Prism, AHV, AOS, CVM, LCM
- AWS: EC2, VPC, IAM, ELB, EBS, S3, Route53, CloudWatch
- Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery
- Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management
Automation Skills
- Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
- Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.
- Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
Key Responsibilities
- Manage Windows, VMware, Nutanix, AWS and Azure environments.
- Perform incident, problem, change and service request management.
- Execute patching, vulnerability remediation and compliance activities.
- Participate in disaster recovery planning, testing and execution.
- Maintain SOPs, runbooks, CMDB and operational documentation.
- Coordinate with OEM vendors and cloud providers for issue resolution.
- Lead RCA for major incidents and drive permanent fixes.
- Design platform standards, automation frameworks and cloud governance controls.
- Lead lifecycle upgrades, cloud transformations and performance optimization initiatives.
Skill Requirements
Experience
L3: 8-12+ Years
Other Requirements
24x7 Support Coverage
Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.
Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.
Frequently Asked Questions
Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Greater Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.