Track Manager (Support & Operations)

Job Summary

ead team to ensure optimum Backup availability of the environment and performance of backup system

Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions with 8-10 member teams

Excellent Understanding of Incident/Change/Problem Management procedures

Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza).

Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux)

Document and implement changes to technical standards as required

Collate & provide inputs in design environment without breaching the process protocol

Capacity Management of Quantum tape library system and Disks

Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery

Ensuring the SLR adherence given by customers and providing the reports to customer as applicable.

Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders

Analyse the data gathered and propose gaps and areas of improvement to the Customer.

Share inputs with the Customer on the approach to meet these gaps & improvements

Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units

Interpersonal & Leadership Competencies

People skills must be strong, with an emphasis on teamwork

Excellent technical written verbal Communication skills

Must be proactive in data gathering and issue resolution

Works well and respects other disciplines of the project teams

Strong negotiation and influence skills

Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment

Ability to prioritize individual and team tasks and projects so that deadlines are met

Other Experience & Education

4 years of experience with scripting, SQL, Middleware and Web components

Effectively contributed to complex, dynamic projects of Enterprise scale

24*7 work environment

Key Responsibilities

ead team to ensure optimum Backup availability of the environment and performance of backup system

Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions with 8-10 member teams

Excellent Understanding of Incident/Change/Problem Management procedures

Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza).

Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux)

Document and implement changes to technical standards as required

Collate & provide inputs in design environment without breaching the process protocol

Capacity Management of Quantum tape library system and Disks

Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery

Ensuring the SLR adherence given by customers and providing the reports to customer as applicable.

Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders

Analyse the data gathered and propose gaps and areas of improvement to the Customer.

Share inputs with the Customer on the approach to meet these gaps & improvements

Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units

Interpersonal & Leadership Competencies

People skills must be strong, with an emphasis on teamwork

Excellent technical written verbal Communication skills

Must be proactive in data gathering and issue resolution

Works well and respects other disciplines of the project teams

Strong negotiation and influence skills

Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment

Ability to prioritize individual and team tasks and projects so that deadlines are met

Other Experience & Education

4 years of experience with scripting, SQL, Middleware and Web components

Effectively contributed to complex, dynamic projects of Enterprise scale

24*7 work environment

Skill Requirements

ead team to ensure optimum Backup availability of the environment and performance of backup system

Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions with 8-10 member teams

Excellent Understanding of Incident/Change/Problem Management procedures

Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza).

Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux)

Document and implement changes to technical standards as required

Collate & provide inputs in design environment without breaching the process protocol

Capacity Management of Quantum tape library system and Disks

Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery

Ensuring the SLR adherence given by customers and providing the reports to customer as applicable.

Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders

Analyse the data gathered and propose gaps and areas of improvement to the Customer.

Share inputs with the Customer on the approach to meet these gaps & improvements

Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units

Interpersonal & Leadership Competencies

People skills must be strong, with an emphasis on teamwork

Excellent technical written verbal Communication skills

Must be proactive in data gathering and issue resolution

Works well and respects other disciplines of the project teams

Strong negotiation and influence skills

Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment

Ability to prioritize individual and team tasks and projects so that deadlines are met

Other Experience & Education

4 years of experience with scripting, SQL, Middleware and Web components

Effectively contributed to complex, dynamic projects of Enterprise scale

24*7 work environment

Other Requirements

ead team to ensure optimum Backup availability of the environment and performance of backup system

Manage Backup (Netbackup/Avamar) and storage (EMC Data-Domain) solutions with 8-10 member teams

Excellent Understanding of Incident/Change/Problem Management procedures

Manage/Test VERITAS Netbackup on various platforms (Windows/Linux/Unix/vSphere/Netezza).

Work on VERITAS Netbackup and Avamar with any operating system platform (Windows/Unix/Linux)

Document and implement changes to technical standards as required

Collate & provide inputs in design environment without breaching the process protocol

Capacity Management of Quantum tape library system and Disks

Ensuring integrity of supported environment and customer satisfaction in terms of technical and operational delivery

Ensuring the SLR adherence given by customers and providing the reports to customer as applicable.

Support supervisor to prepare process/design proposal and share with the LoBs & relevant stakeholders

Analyse the data gathered and propose gaps and areas of improvement to the Customer.

Share inputs with the Customer on the approach to meet these gaps & improvements

Coordinate with the LoBs for communication of final outcomes to respective business units and subsequently to delivery units

Interpersonal & Leadership Competencies

People skills must be strong, with an emphasis on teamwork

Excellent technical written verbal Communication skills

Must be proactive in data gathering and issue resolution

Works well and respects other disciplines of the project teams

Strong negotiation and influence skills

Ability to manage risk appropriately & to thrive in a team-oriented, fast-paced environment

Ability to prioritize individual and team tasks and projects so that deadlines are met

Other Experience & Education

4 years of experience with scripting, SQL, Middleware and Web components

Effectively contributed to complex, dynamic projects of Enterprise scale

24*7 work environment