Track Manager (Support & Operations)

HCLTech
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📍 Noida, India

About this role

Job Summary

  • Final technical escalation point for enterprise network and network security operations.  

  • Responsible for ensuring network availability, stability, security, performance, and compliance across Data Center, Campus, Branch, WAN, Cloud, and Security environments.  

  • Provides technical leadership for major incident resolution, root cause analysis, problem management, and service restoration activities.  

  • Drives network lifecycle management, technology refresh, automation adoption, and continuous service improvement initiatives.  

  • Collaborates with Tier 1, Tier 2, OEMs, ISPs, cloud providers, security teams, and business stakeholders to deliver operational excellence and business outcomes

 

Key Responsibilities

Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues.  

Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments.  

Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions.  

Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting.  

Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation.  

Provide expert support for WAN, Internet, MPLS, SD-WAN, VPN, and hybrid connectivity solutions.  

Lead implementation of approved network and security changes, migrations, upgrades, and technology refresh activities.  

Support firewall, proxy, VPN, NAC, and secure access platforms, including policy management and security incident resolution.  

Skill Requirements

Technical Skills 

Enterprise Networking: Cisco ACI, Cisco Nexus, Cisco Catalyst, Cisco DNAC, Routing & Switching, BGP, OSPF, VLANs, VRFs, QoS, LAN, WAN, WLAN, MPLS, SD-WAN.  

Network Security: Palo Alto Firewalls, Check Point Firewalls, Cisco FTD/ASA, Fortinet Firewalls, Azure Firewall, Cisco ISE, VPN Technologies, Zscaler (ZIA/ZPA), Bluecoat Proxy, Secure Web Gateway Technologies.  

Application Delivery & Load Balancing: F5 BIG-IP LTM, GTM, APM, SSL Certificate Management, High Availability and Failover Technologies.  

DDI Services: Infoblox, BloxOne, DNS, DHCP, IPAM.  

Cloud Networking: AWS Networking, VPC, Transit Gateway, Route Tables, Direct Connect, VPN Connectivity, Security Groups, NACLs.  

Automation & Observability: Ansible Automation Platform, BMC Helix, Datadog, Grafana, Network Automation, Self-Healing Workflows.  

ITSM & Governance: ITIL Service Management, Incident Management, Problem Management, Change Management, Release Management, Compliance, Audit and Governance Management.  

 

Soft Skills 

Strong analytical and problem-solving skills. 

Excellent troubleshooting and decision-making capabilities. 

Strong stakeholder and customer management skills. 

Effective communication and presentation skills. 

Ability to lead technical discussions and major incident bridges. 

Strong leadership and mentoring capabilities. 

Vendor and OEM management experience. 

Ability to work effectively in high-pressure production environments. 

Strong documentation and reporting discipline. 

Continuous improvement and automation-first mindset. 

Strong collaboration and cross-functional coordination skills. 

Strategic thinking with focus on operational excellence, stability, and business outcomes. 

Other Requirements

Experience & Qualifications 

8-12 years of experience in Network and Network Security Operations. 

Experience supporting enterprise environments across Data Center, Campus, WAN, Cloud, and Security domains. 

Hands-on experience in troubleshooting and supporting firewalls, routing, switching, VPNs, load balancers, DDI platforms, and cloud networking. 

Experience working in 24x7 managed services or enterprise operational environments. 

Exposure to large-scale production environments with defined SLAs and ITIL-based operational processes. 

 

Preferred Certifications 

Cisco CCNP Enterprise 

Cisco CCNP Security 

Palo Alto PCNSA / PCNSE 

Fortinet NSE / FCA 

Frequently Asked Questions

Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
Apply for this role ↗

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