Track Manager (Support & Operations)

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

• Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

• Design, implement, and optimize identity synchronization and authentication mechanisms 

• Ensure high availability and resilience of identity services 

2. Expert-Level Troubleshooting & RCA 

• Act as the highest escalation point (L3.2/SME) for critical identity issues 

• Lead troubleshooting of:  

• Complex Azure AD Connect / sync failures 

• Advanced authentication issues (SSO, MFA, federation) 

• AD replication, trust, and connectivity issues 

• Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

3. Identity Architecture & Security 

• Provide guidance on:  

• Identity architecture design & best practices 

• Zero Trust implementation 

• Conditional Access, Identity Protection, PIM strategies 

• Drive improvements in identity security posture and compliance 

4. Automation & Innovation 

• Develop advanced automation using PowerShell, Azure Automation, Graph API 

• Lead initiatives to optimize identity operations and reduce manual effort 

• Build reusable scripts/tools for monitoring, reporting, and provisioning 

5. Governance & Strategy 

• Define and enforce identity governance standards, policies, and SOPs 

• Participate in design reviews, audits, and transformation initiatives 

• Ensure compliance with enterprise security and regulatory requirements 

6. Collaboration & Leadership 

• Work with cross-functional teams (Security, Cloud, Network, Apps) 

• Provide technical mentoring to L2/L3 engineers 

• Support application onboarding, federation, and SSO integration strategies 

Required Skills 

• Deep expertise in:  

• Azure AD (Entra ID) – advanced/architect level 

• Active Directory (AD DS, GPO, replication, trusts) 

• Azure AD Connect / Entra Connect (advanced troubleshooting) 

• Strong experience with:  

• SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

• Federation (ADFS – strong preferred) 

• Advanced PowerShell & automation skills 

• Strong knowledge of identity security & Zero Trust principles 

Experience 

• 8–12+ years of IT experience 

• Minimum 5–7 years in Hybrid Identity / Azure AD roles 

• Experience in large enterprise / global environments 

Preferred Skills 

• Expertise in:  

• Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

• Intune / Endpoint Manager 

• Knowledge of:  

• Azure architecture and networking basics 

• ITIL processes & service governance 

Certifications (Highly Preferred) 

• SC-300 – Identity & Access Administrator 

• AZ-104 – Azure Administrator 

• AZ-305 – Azure Solutions Architect (added advantage) 

• ITIL Foundation 

Key Expectations 

• Provide technical leadership and SME support 

• Ensure stability, scalability, and security of identity services 

• Drive automation, transformation, and continuous improvement initiatives 

• Minimize recurring incidents through proactive RCA and design improvements 

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

• Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

• Design, implement, and optimize identity synchronization and authentication mechanisms 

• Ensure high availability and resilience of identity services 

2. Expert-Level Troubleshooting & RCA 

• Act as the highest escalation point (L3.2/SME) for critical identity issues 

• Lead troubleshooting of:  

• Complex Azure AD Connect / sync failures 

• Advanced authentication issues (SSO, MFA, federation) 

• AD replication, trust, and connectivity issues 

• Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

3. Identity Architecture & Security 

• Provide guidance on:  

• Identity architecture design & best practices 

• Zero Trust implementation 

• Conditional Access, Identity Protection, PIM strategies 

• Drive improvements in identity security posture and compliance 

4. Automation & Innovation 

• Develop advanced automation using PowerShell, Azure Automation, Graph API 

• Lead initiatives to optimize identity operations and reduce manual effort 

• Build reusable scripts/tools for monitoring, reporting, and provisioning 

5. Governance & Strategy 

• Define and enforce identity governance standards, policies, and SOPs 

• Participate in design reviews, audits, and transformation initiatives 

• Ensure compliance with enterprise security and regulatory requirements 

6. Collaboration & Leadership 

• Work with cross-functional teams (Security, Cloud, Network, Apps) 

• Provide technical mentoring to L2/L3 engineers 

• Support application onboarding, federation, and SSO integration strategies 

Required Skills 

• Deep expertise in:  

• Azure AD (Entra ID) – advanced/architect level 

• Active Directory (AD DS, GPO, replication, trusts) 

• Azure AD Connect / Entra Connect (advanced troubleshooting) 

• Strong experience with:  

• SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

• Federation (ADFS – strong preferred) 

• Advanced PowerShell & automation skills 

• Strong knowledge of identity security & Zero Trust principles 

Experience 

• 8–12+ years of IT experience 

• Minimum 5–7 years in Hybrid Identity / Azure AD roles 

• Experience in large enterprise / global environments 

Preferred Skills 

• Expertise in:  

• Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

• Intune / Endpoint Manager 

• Knowledge of:  

• Azure architecture and networking basics 

• ITIL processes & service governance 

Certifications (Highly Preferred) 

• SC-300 – Identity & Access Administrator 

• AZ-104 – Azure Administrator 

• AZ-305 – Azure Solutions Architect (added advantage) 

• ITIL Foundation 

Key Expectations 

• Provide technical leadership and SME support 

• Ensure stability, scalability, and security of identity services 

• Drive automation, transformation, and continuous improvement initiatives 

• Minimize recurring incidents through proactive RCA and design improvements 

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

• Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

• Design, implement, and optimize identity synchronization and authentication mechanisms 

• Ensure high availability and resilience of identity services 

2. Expert-Level Troubleshooting & RCA 

• Act as the highest escalation point (L3.2/SME) for critical identity issues 

• Lead troubleshooting of:  

• Complex Azure AD Connect / sync failures 

• Advanced authentication issues (SSO, MFA, federation) 

• AD replication, trust, and connectivity issues 

• Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

3. Identity Architecture & Security 

• Provide guidance on:  

• Identity architecture design & best practices 

• Zero Trust implementation 

• Conditional Access, Identity Protection, PIM strategies 

• Drive improvements in identity security posture and compliance 

4. Automation & Innovation 

• Develop advanced automation using PowerShell, Azure Automation, Graph API 

• Lead initiatives to optimize identity operations and reduce manual effort 

• Build reusable scripts/tools for monitoring, reporting, and provisioning 

5. Governance & Strategy 

• Define and enforce identity governance standards, policies, and SOPs 

• Participate in design reviews, audits, and transformation initiatives 

• Ensure compliance with enterprise security and regulatory requirements 

6. Collaboration & Leadership 

• Work with cross-functional teams (Security, Cloud, Network, Apps) 

• Provide technical mentoring to L2/L3 engineers 

• Support application onboarding, federation, and SSO integration strategies 

Required Skills 

• Deep expertise in:  

• Azure AD (Entra ID) – advanced/architect level 

• Active Directory (AD DS, GPO, replication, trusts) 

• Azure AD Connect / Entra Connect (advanced troubleshooting) 

• Strong experience with:  

• SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

• Federation (ADFS – strong preferred) 

• Advanced PowerShell & automation skills 

• Strong knowledge of identity security & Zero Trust principles 

Experience 

• 8–12+ years of IT experience 

• Minimum 5–7 years in Hybrid Identity / Azure AD roles 

• Experience in large enterprise / global environments 

Preferred Skills 

• Expertise in:  

• Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

• Intune / Endpoint Manager 

• Knowledge of:  

• Azure architecture and networking basics 

• ITIL processes & service governance 

Certifications (Highly Preferred) 

• SC-300 – Identity & Access Administrator 

• AZ-104 – Azure Administrator 

• AZ-305 – Azure Solutions Architect (added advantage) 

• ITIL Foundation 

Key Expectations 

• Provide technical leadership and SME support 

• Ensure stability, scalability, and security of identity services 

• Drive automation, transformation, and continuous improvement initiatives 

• Minimize recurring incidents through proactive RCA and design improvements