Track Manager (Support & Operations)

HCLTech
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📍 Noida, India

About this role

Job Summary

Provide Level 3 support for enterprise AVVC platforms, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly systems, Q-SYS, Crestron, and Extron technologies. Responsible for complex troubleshooting, major incident management, RCA, solution design, platform upgrades, integrations, lifecycle management, and driving service improvements across large-scale meeting room environments. Lead technical escalations and mentor L1/L2 support engineers.

Key Responsibilities

Act as SME for Zoom, Cisco, Poly, Crestron, Extron, and Q-SYS platforms.  

Lead technical escalations and major incident management.  

Design, implement, and optimize AVVC solutions and meeting room standards.  

Perform upgrades, migrations, lifecycle management, and capacity planning.  

Troubleshoot complex interoperability, codec, DSP, and network issues.  

Drive RCA, operational excellence, and technology roadmaps.  

Mentor L1/L2 engineers and provide technical governance. 

Work on Zoom workflow automations and API setup. 

Work on INC and timely closure. 

 

Skill Requirements

Primary Required Skills 

Expert administration of Zoom & Cisco Video conferencing infrastructure   

Poly Studio X52, X72, G7500, G62  

Cisco Collaboration (CUCM, Expressway, Webex, Rooms)  

Microsoft Teams Rooms  

Q-SYS Core & Designer Platform  

Crestron Programming & AV Control Systems  

Extron AV Switching & Control  

Audio DSP Technologies (Q-SYS, Biamp, Shure, Sennheiser)  

SIP, H.323, RTP and Video Conferencing Protocols  

AV Architecture & System Integration  

Network Troubleshooting, QoS & Media Optimization  

RCA, Problem Management & Service Improvement  

OEM/Vendor Escalation Management 

PowerShell or Python, or Shell Scripting to automate operational tasks 

Review & updates the operations documents.  

Secondary Skills 

IP Telephony. 

Other Requirements

Automation Skills 

Automation skills to automate the workflow Zoom and Cisco VC infrastructure. Scripting skills using PowerShell or Python, or Shell Scripting to automate operational and administrative tasks. 

 

Support coverage: 24X7 

 Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments. 

Frequently Asked Questions

Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.