Track Manager - Cisco TAC

Job Summary

Minimum 10+ year experience in hands on Data Networking
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Strong Routing & Switching skills
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Having good knowledge of Aruba Central , Cisco Prime
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Having good knowledge of datacenter products & Switching, and SD Branch from Aruba
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Hands on experience Aruba wifi products & AP handing
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Should have expertise in LAN, WAN, MPLS, QOS, Wireless
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Specialist of AOS L3
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Specialist of BGP, EIRGP, OSPF with complex implementation exposure
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Handling customers’ inquiries and issues
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Recording the installations, upgrades, and maintenance of systems or software
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Creating planning for capacity changes
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Worked in ITSM tool
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Upgrading hardware or software used by the organization in DC
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Presenting new tools that could be used to improve efficiency or cutting costs
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Ensuring a safe and secure facility to protect the systems and power configuration
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Expert level knowledge in Data Center architecture
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Supervising maintenance, installation, and updates of data center systems, for both physical and software
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Establishing the rules related to data accessibility and distribution
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Establishing the parameters for data entry or storage of customers’ data

Key Responsibilities

ACCOUNTABILITIES
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Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.
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Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.
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Work on incident, changes and project activities.
DIMENSIONS
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Personal dedication to providing high quality, superior service always.
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Ability to finish what is started is a must.
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Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
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Ability to learn new information quickly and the willingness to do so always.
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Ability to lead design/configuration/deployment of network projects
COMPETENCIES
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Customer Focus
2
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Teamwork
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Technical Expertise
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Interpersonal Effectiveness
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Concern for Order and Quality
KEY BUSINESS CHALLENGES
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Meet or exceed current client and team SLA
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Keep up to date on new technologies and end customer technologies
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Keep customer satisfaction high
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Reduce user downtime
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Analyze chronic problems

Skill Requirements

Certification & Other requirement
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Aruba and Cisco professional certification.
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Able to work in 24*7 working hours.
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Able to speak fluent English & write in English.

Other Requirements