Track Lead - ServiceNow,JavaScript
About this role
Job Summary
HCLTech is seeking dynamic and experienced IT Service Management (ITSM) Consultants to join our esteemed Global USM Consulting Practice team. This role offers an exciting opportunity to work on high-impact projects and collaborate with a diverse, global team.
Key Responsibilities
- Lead and manage ITSM Transition, Transformation, and Maturity Assessment projects.
- Provide expert consulting on ITSM processes, ensuring alignment with industry best practices.
- Develop and implement ITSM strategies to enhance service delivery and operational efficiency.
- Conduct comprehensive ITSM assessments and provide actionable recommendations for improvement.
- Collaborate with cross-functional teams to drive ITSM initiatives and ensure successful project outcomes.
- Facilitate workshops and training sessions to upskill client teams on ITSM processes and tools.
Skill Requirements
- Candidates with exceptional communication skills with the ability to effectively engage with stakeholders at all levels are preferred.
- Proven experience in ITSM Transition, Transformation, and Maturity Assessment projects.
- Experience working in a global environment, demonstrating cultural awareness and adaptability.
- Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
- Must have ITIL 4 foundation and Intermediate, CSA, and CIS ITSM certifications.
- Ability to analyze complex problems and develop innovative solutions.
- Exposure and awareness of frameworks like IT4IT, SIAM, Agile and lean.
- Strong project management skills with a track record of delivering projects on time
Other Requirements
Additional Skills:
- Proficiency in developing ITSM documentation, including process flows, policies, and procedures.
- Knowledge of emerging trends and technologies in ITSM.
- Ability to mentor and guide junior consultants.
Join HCLTech and be a part of a team that is dedicated to driving excellence in IT Service Management. If you are passionate about ITSM and have a proven track record of success, we would love to hear from you
Frequently Asked Questions
Is the salary disclosed for the Track Lead - ServiceNow,JavaScript position at HCLTech?
The salary for this Track Lead - ServiceNow,JavaScript role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - ServiceNow,JavaScript position at HCLTech located?
This Track Lead - ServiceNow,JavaScript role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - ServiceNow,JavaScript position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - ServiceNow,JavaScript job at HCLTech posted?
This Track Lead - ServiceNow,JavaScript position at HCLTech was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - ServiceNow,JavaScript
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.