Track Lead - ServiceNow,JavaScript

HCLTech
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📍 Mississauga, Canada

About this role

Job Summary

• Design, develop, and enhance ServiceNow applications and workflows. • Build and support integrations using REST APIs, Integration Hub, MID Server, and other ServiceNow integration technologies. • Develop and implement Now Assist use cases for ITSM and Service Desk operations. • Design and enhance ServiceNow Virtual Agent and chatbot automation to improve self-service and reduce manual effort. • Configure Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes. • Troubleshoot production issues, support releases, and follow ServiceNow development best practices. • Collaborate with architects, business stakeholders, and operations teams to deliver scalable automation solutions.

We are seeking an experienced ServiceNow Developer with strong expertise in platform development, enterprise integrations, and AI-powered service automation. The ideal candidate will have hands-on experience building ServiceNow solutions, implementing Now Assist use cases, and developing Virtual Agent/Service Desk chatbot capabilities to enhance the employee support experience.

Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

Skill Requirement : • 6–8+ years of ServiceNow development experience. • Strong hands-on experience with ServiceNow integrations and custom development. • Experience implementing Now Assist, Virtual Agent, and chatbot automation. • Proficiency in JavaScript, REST APIs, Integration Hub, Flow Designer, and ServiceNow scripting. • Experience with ITSM modules and Service Catalog. • ServiceNow CSA certification required; CAD or other ServiceNow certifications are an asset. • Strong communication, problem-solving, and stakeholder management skills.

 

Other Requirements

Other Requirement : NA

 

Frequently Asked Questions

Is the salary disclosed for the Track Lead - ServiceNow,JavaScript position at HCLTech?
The salary for this Track Lead - ServiceNow,JavaScript role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - ServiceNow,JavaScript position at HCLTech located?
This Track Lead - ServiceNow,JavaScript role at HCLTech is based in Mississauga, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - ServiceNow,JavaScript position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - ServiceNow,JavaScript job at HCLTech posted?
This Track Lead - ServiceNow,JavaScript position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - ServiceNow,JavaScript
HCLTech
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