Track Lead - ServiceNow, IT Service Management

HCLTech
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📍 Lucknow, India

About this role

Job Summary

ServiceNow Developer for Wella Steady State building and enhancing ITSM workflows, integration to monitoring and CMDB, and reports.

Key Responsibilities

1) ITSM enhancement per Wella backlog. 2) Flow Designer, Business Rule and UI Policy dev. 3) CMDB integrations. 4) Reports and dashboards. 5) Meet dev SLAs. 6) Author dev documentation. 7) Adhere to secure dev SOP. 8) Support SIAM tool integration.

Skill Requirements

3-5 years ServiceNow with CSA and CAD certification; ITSM; Flow Designer; JavaScript; GlideRecord; ITIL v4.

Other Requirements

Excellent communication skills; flexibility for shifts (24x7 rotational for L1/L2); willingness to work from Noida/Lucknow ODC; adherence to HCL ISMS and Wella data protection standards.

Frequently Asked Questions

Is the salary disclosed for the Track Lead - ServiceNow, IT Service Management position at HCLTech?
The salary for this Track Lead - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - ServiceNow, IT Service Management position at HCLTech located?
This Track Lead - ServiceNow, IT Service Management role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - ServiceNow, IT Service Management job at HCLTech posted?
This Track Lead - ServiceNow, IT Service Management position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - ServiceNow, IT Service Management
HCLTech
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