Track Lead - ServiceNow, IT Service Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Enhance Operational Systems By Utilizing Servicenow And Itil Frameworks To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
3. Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Collaborative Work Environment.
4. Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions Based On Customer Needs Within The Servicenow Environment, Driving Business Results And Ensuring Alignment With Organizational Objectives.
2. Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
3. Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Collaborative Work Environment.
4. Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions Based On Customer Needs Within The Servicenow Environment, Driving Business Results And Ensuring Alignment With Organizational Objectives.
Skill Requirements
1. Expertise In Servicenow Functional Consulting And Itil Frameworks
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable
2. Servicenow Certified Implementation Specialist (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Track Lead - ServiceNow, IT Service Management position at HCLTech?
The salary for this Track Lead - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - ServiceNow, IT Service Management position at HCLTech located?
This Track Lead - ServiceNow, IT Service Management role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - ServiceNow, IT Service Management job at HCLTech posted?
This Track Lead - ServiceNow, IT Service Management position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - ServiceNow, IT Service Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.