Track Lead - Program & Project Management

HCLTech
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📍 Noida, India

About this role

Job Summary

Business unit UMC, Domain COLLABORATION TOOLS, Sub-domain CONFLUENCE

Key Responsibilities

Work on complex / escalated incidents, problems and changes within the Operational environment. • Manage, lead and prioritise a team of Security Analysts working in operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics. • Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation. • Carry out Security Solutions Technical Consultancy and implementation in support of customer project work. • Experience configuring Atlassian products beyond JSM (Jira Software, Confluence). • Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customer. • Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects. • Attend meetings on behalf of the team and line manager.

Skill Requirements

10+ years of experience with \" Management of Jira and Confluence Data Centre instance (Production and QA)

Other Requirements

Experience in Upgrades, Solution designing and implementation of various security products. 1. Project / Space creation, onboarding, Configuration and Customizations for Workflow Schemas and Custom Fields 2. Work with Novartis and 3rd parties to resolve issues related to plug-ins 3. User and Access management 4. Applying Patches, Version upgrades and maintenance of Jira and Confluence 5. Backup & Restoration for Jira and Confluence 6. Support Team Management and Reporting 7. Upgrading to latest version and applying security fixed to Jira, Confluence and plug-ins 8. Proactive Monitoring, Alerting & Event Management of Jira & Confluence through the ITSM tool provided by Novartis 9. For incidents related to plug-ins, act on behalf of Novartis to log incidents with 3rd party providers and follow-up on resolution. 10. Service Request Management 11. Clarification on Usage queries on Jira / Confluence 12. Creation of Space and Projects 13. User and Access Management 14. Jira & Confluence Project configurations of workflows, Custom fields and Schemas 15. Jira and Confluence Upgrades and Patch Management

Frequently Asked Questions

Is the salary disclosed for the Track Lead - Program & Project Management position at HCLTech?
The salary for this Track Lead - Program & Project Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Program & Project Management position at HCLTech located?
This Track Lead - Program & Project Management role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Program & Project Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Program & Project Management job at HCLTech posted?
This Track Lead - Program & Project Management position at HCLTech was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Program & Project Management
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.