Track Lead - Problem Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Implement Itil Best Practices And Problem Management Techniques To Enhance Operational Systems, Improving Management Reporting And Streamlining Information Flow.
2. Analyze Client Requirements And Ensure The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Communication And Performance Monitoring.
3. Lead And Mentor Project Teams, Fostering Transparent Communication Of Project Goals To Enhance Team Collaboration And Accountability.
4. Drive Innovation By Proposing And Implementing New Ideas For Process Development, Contributing To Overall Organizational Progress And Efficiency.
5. Develop And Deliver Tailored Solutions That Align With Customer Needs, Leveraging Tools Such As Snow, Bmc Remedy, And Ca Service Desk To Achieve Desired Business Results.
2. Analyze Client Requirements And Ensure The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Communication And Performance Monitoring.
3. Lead And Mentor Project Teams, Fostering Transparent Communication Of Project Goals To Enhance Team Collaboration And Accountability.
4. Drive Innovation By Proposing And Implementing New Ideas For Process Development, Contributing To Overall Organizational Progress And Efficiency.
5. Develop And Deliver Tailored Solutions That Align With Customer Needs, Leveraging Tools Such As Snow, Bmc Remedy, And Ca Service Desk To Achieve Desired Business Results.
Skill Requirements
1. Strong Knowledge Of Itil Framework And Problem Management Principles.
2. Proficiency In Tools Such As Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Communication Skills With The Ability To Mentor And Guide Teams Effectively.
4. Proven Ability To Drive Process Improvements And Manage Operational Systems.
2. Proficiency In Tools Such As Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Communication Skills With The Ability To Mentor And Guide Teams Effectively.
4. Proven Ability To Drive Process Improvements And Manage Operational Systems.
Other Requirements
1. Itil Foundation Certification Is Required.
2. Additional Itil Certifications (Intermediate Or Expert) Are Optional But Valuable
2. Additional Itil Certifications (Intermediate Or Expert) Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Track Lead - Problem Management, ServiceNow position at HCLTech?
The salary for this Track Lead - Problem Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Problem Management, ServiceNow position at HCLTech located?
This Track Lead - Problem Management, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Problem Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Problem Management, ServiceNow job at HCLTech posted?
This Track Lead - Problem Management, ServiceNow position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Problem Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.