Track Lead - Change Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Enhance Operational Systems By Implementing Change Management Practices And Itil Principles To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.
2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.
Skill Requirements
1. Strong Understanding Of Change Management And Itil Methodologies
2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
4. Strong Leadership And Mentoring Capabilities
5. Effective Communication And Stakeholder Management Skills
2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
4. Strong Leadership And Mentoring Capabilities
5. Effective Communication And Stakeholder Management Skills
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Change Management Certification (Optional But Valuable
2. Change Management Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Track Lead - Change Management, ServiceNow position at HCLTech?
The salary for this Track Lead - Change Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Change Management, ServiceNow position at HCLTech located?
This Track Lead - Change Management, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Change Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Change Management, ServiceNow job at HCLTech posted?
This Track Lead - Change Management, ServiceNow position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Change Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.