Track Lead
HCLTech
Track Lead
About this role
Job Summary
Appian Support Engineer
Experience- 5-7 Years
Job Summary
We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.
Key Responsibilities
Key Responsibilities
- Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
- Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
- Collaborate with development teams to deploy patches, enhancements, and new features.
- Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
- Create and maintain support documentation, knowledge base articles, and runbooks.
- Participate in on-call rotation and provide timely support during critical incidents.
- Work with Appian support and other vendors to resolve platform-level issues.
- Ensure compliance with SLAs, security policies, and change management processes.
Required Skills & Qualifications
- 3+ years of experience in Appian BPM platform support or development.
- Strong understanding of Appian architecture, components, and deployment processes.
- Experience with Appian 21.x or later
- Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
- Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
- Knowledge of SQL, REST APIs, and web services.
- Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
- Excellent communication and problem-solving skills.
Preferred Qualifications
- Appian Certified Associate Developer or higher.
- Experience in Agile/Scrum
- Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
- Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA
Skill Requirements
Required Skills & Qualifications
- 3+ years of experience in Appian BPM platform support or development.
- Strong understanding of Appian architecture, components, and deployment processes.
- Experience with Appian 21.x or later
- Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
- Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
- Knowledge of SQL, REST APIs, and web services.
- Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
- Excellent communication and problem-solving skills.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Track Lead position at HCLTech?
The salary for this Track Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead position at HCLTech located?
This Track Lead role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead job at HCLTech posted?
This Track Lead position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.