Tower Lead - Knowledge Mgmt, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Drive The Generation Of Tower-Level Ee And En Revenue By Implementing Effective Knowledge Management Strategies And Itil Best Practices.
2. Ensure Timely Closure Of All Responsibilities, Tasks, And Escalations By Monitoring Adherence To Agreed Sla Norms And Implementing Corrective Actions As Needed.
3. Oversee Operational Hygiene By Validating Service Reports And Ensuring That All Services Are Delivered In Accordance With The Sow, Leveraging Tools Such As Bmc Remedy And Ca Service Desk.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Aimed At Enhancing Service Delivery And Stakeholder Engagement.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Fostering Self-Driven Initiatives That Enhance Operational Efficiency.
2. Ensure Timely Closure Of All Responsibilities, Tasks, And Escalations By Monitoring Adherence To Agreed Sla Norms And Implementing Corrective Actions As Needed.
3. Oversee Operational Hygiene By Validating Service Reports And Ensuring That All Services Are Delivered In Accordance With The Sow, Leveraging Tools Such As Bmc Remedy And Ca Service Desk.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Aimed At Enhancing Service Delivery And Stakeholder Engagement.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Fostering Self-Driven Initiatives That Enhance Operational Efficiency.
Skill Requirements
1. Strong Proficiency In Knowledge Management And Itil Processes.
2. Experience With Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills To Manage Escalations Effectively.
2. Experience With Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills To Manage Escalations Effectively.
Other Requirements
1. Itil Certification (Recommended).
2. Knowledge Management Certification (Optional But Valuable)
2. Knowledge Management Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the Tower Lead - Knowledge Mgmt, ServiceNow position at HCLTech?
The salary for this Tower Lead - Knowledge Mgmt, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead - Knowledge Mgmt, ServiceNow position at HCLTech located?
This Tower Lead - Knowledge Mgmt, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead - Knowledge Mgmt, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead - Knowledge Mgmt, ServiceNow job at HCLTech posted?
This Tower Lead - Knowledge Mgmt, ServiceNow position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead - Knowledge Mgmt, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.