Tower Lead - IAM Operations
HCLTech
Tower Lead - IAM Operations
About this role
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the effective management and oversight of Identity and Access Management (IAM) operations, with a particular focus on CyberArk Privileged Access Management (PAM). This position is responsible for timely resolution of escalations, maintaining operational hygiene, and driving initiatives that enhance service delivery in alignment with organizational goals.
Key Responsibilities
1. Ensure The Generation Of Tower Level Employee Engagement And Employee Net Revenue By Implementing Effective Iam Strategies And Initiatives.
2. Oversee The Timely Resolution Of Escalations And Crises, Ensuring All Tasks Are Completed In Accordance With Agreed Service Level Agreements (Slas).
3. Validate And Oversee Operational Hygiene By Regularly Reviewing Reports And Ensuring All Services Are Aligned With The Statement Of Work (Sow).
4. Foster Positive Customer Satisfaction By Developing New Initiatives And Frameworks That Enhance Service Quality And Client Engagement.
5. Implement And Oversee The Profit Improvement Plan (Pip) By Driving Automation And Self-Initiated Projects To Improve Operational Efficiency.
2. Oversee The Timely Resolution Of Escalations And Crises, Ensuring All Tasks Are Completed In Accordance With Agreed Service Level Agreements (Slas).
3. Validate And Oversee Operational Hygiene By Regularly Reviewing Reports And Ensuring All Services Are Aligned With The Statement Of Work (Sow).
4. Foster Positive Customer Satisfaction By Developing New Initiatives And Frameworks That Enhance Service Quality And Client Engagement.
5. Implement And Oversee The Profit Improvement Plan (Pip) By Driving Automation And Self-Initiated Projects To Improve Operational Efficiency.
Skill Requirements
1. Proficiency In Iam Operations Management And Cyberark Pam (Vault, Pvwa, Cpm & Psm)
2. Strong Understanding Of Operational Metrics And Sla Management
3. Experience In Developing Customer Satisfaction Frameworks
4. Knowledge Of Automation Tools And Processes Aimed At Operational Improvement
2. Strong Understanding Of Operational Metrics And Sla Management
3. Experience In Developing Customer Satisfaction Frameworks
4. Knowledge Of Automation Tools And Processes Aimed At Operational Improvement
Other Requirements
1. Relevant Certifications In Cyberark Pam Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Tower Lead - IAM Operations position at HCLTech?
The salary for this Tower Lead - IAM Operations role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead - IAM Operations position at HCLTech located?
This Tower Lead - IAM Operations role at HCLTech is based in Others, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead - IAM Operations position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead - IAM Operations job at HCLTech posted?
This Tower Lead - IAM Operations position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead - IAM Operations
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.