Tower Lead - Azure & Cloud Security, Palo Alto Firewall
About this role
Job Summary
The Tower Lead in Support & Operations plays a crucial role in managing escalations, adhering to service level agreements (SLAs), and ensuring operational efficiency through effective leadership. This position is responsible for driving revenue generation and implementing initiatives that enhance customer satisfaction and operational hygiene.
Key Responsibilities
1. Generate Tower-Level Revenue By Leveraging Azure Security And Palo Alto Technologies To Optimize Service Delivery And Client Engagement.
2. Ensure Timely Closure Of All Escalations And Crisis Management By Implementing Effective Processes Within Azure Active Directory And Cloud Security Frameworks, Adhering To Agreed Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Offerings Align With The Statement Of Work (Sow) While Utilizing Azure Security Tools For Compliance And Security Measures.
4. Promote Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness Using Best Practices In Cloud Security.
5. Drive The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Initiating Self-Driven Projects That Improve Operational Efficiency And Cost-Effectiveness.
2. Ensure Timely Closure Of All Escalations And Crisis Management By Implementing Effective Processes Within Azure Active Directory And Cloud Security Frameworks, Adhering To Agreed Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Offerings Align With The Statement Of Work (Sow) While Utilizing Azure Security Tools For Compliance And Security Measures.
4. Promote Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness Using Best Practices In Cloud Security.
5. Drive The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Initiating Self-Driven Projects That Improve Operational Efficiency And Cost-Effectiveness.
Skill Requirements
1. Proficient In Azure Security And Palo Alto Technologies.
2. Strong Understanding Of Cloud Security And Azure Active Directory.
3. Familiarity With Operational Processes And Service Management Frameworks.
4. Excellent Problem-Solving And Crisis Management Skills.
5. Ability To Implement Automation Strategies To Enhance Operational Efficiency.
2. Strong Understanding Of Cloud Security And Azure Active Directory.
3. Familiarity With Operational Processes And Service Management Frameworks.
4. Excellent Problem-Solving And Crisis Management Skills.
5. Ability To Implement Automation Strategies To Enhance Operational Efficiency.
Other Requirements
1. Optional But Valuable Certifications: Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (Pcnse)
Frequently Asked Questions
Is the salary disclosed for the Tower Lead - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
The salary for this Tower Lead - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead - Azure & Cloud Security, Palo Alto Firewall position at HCLTech located?
This Tower Lead - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is based in Colombo, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead - Azure & Cloud Security, Palo Alto Firewall job at HCLTech posted?
This Tower Lead - Azure & Cloud Security, Palo Alto Firewall position at HCLTech was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead - Azure & Cloud Security, Palo Alto Firewall
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.