Ticket Office Representative | Part-Time | Iowa Events Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Ticket Office Representative is a part-time, on-call per-event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns, and committed to superior customer service.

This role will pay an hourly rate of $12.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

Responsibilities

• Receive and process in person, by phone, and by mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift
• Provide accurate Iowa Events Center information and superior customer service to patrons
• Maintain workspaces and supplies for the department in a neat and orderly fashion
• Answer phone and provide event information to customers
• Become familiar with and enforce ticket office rules and regulations
• Accurately sorts and organizes will-call tickets by event and last name
• Provide excellent customer service assistance to internal and external clients

Qualifications

• High school diploma or equivalent
• Prior sales, cash handling, or customer service experience
• Ticketing sales experience is highly desired
• Ability to work independently and as part of a team
• Must be able to communicate clearly and concisely, both orally and in writing
• Ability to safely and accurately handle and account for moderate sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills, including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Paciolan is highly desired.
• Must be available to work a flexible schedule, including long hours, nights, weekends, and holidays as needed

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.