Test Specialist - Silicon Platform Validation

Job Summary

Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center customers and ODMs. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. 

Key Responsibilities

This role serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle. The position owns customer quality scorecards, leads critical escalations and root-cause investigations, and partners with cross-functional teams to improve product quality, reliability, and field performance. Responsibilities include supporting new product introductions, providing technical guidance on customer issues and failure analysis, leading customer audits and executive reviews, and acting as the voice of the customer. Through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams, this role drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes.

Skill Requirements

· Proven experience in semiconductor, electronics, server, networking, and/or data center industries.

· Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Customer Engineering, or Technical Support.

· Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.

· Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.

· Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.

· Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.

· Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.

· Experience with server platforms, x86 processors, GPUs, AI accelerators, or networking products is highly desirable.

· Excellent communication, presentation, and customer-facing skills.

Other Requirements