Telephone Technician - Couple Negril & Swept Away
couples· Information Technology
About this role
Job Summary
The Telephone Technician is responsible for the installation, maintenance, and reliable operation of all telephone and communication systems at Couples Negril and Couples Swept Away. This role supports uninterrupted guest communication, efficient internal operations, and the delivery of the high service standards associated with the Couples Resorts brand. The position requires flexibility to work across both properties as operational needs dictate.
Key Responsibilities
Telephone & Communication Systems
- Install, configure, maintain, and troubleshoot telephone systems, including PBX/VoIP, guest room telephones, office extensions, cabling, and related equipment across both properties.
- Ensure consistent and reliable telephone service in all guest rooms, offices, and operational areas.
- Perform routine inspections and preventive maintenance to minimize downtime and service disruptions.
Guest & Operations Support
- Respond promptly to telephone-related service requests impacting guest experience at either resort.
- Support Front Office, Guest Services, Reservations, and other departments with communication and system needs.
- Program extensions, voicemail, call routing, wake-up calls, and billing features as required.
Troubleshooting & Repairs
- Diagnose and resolve system faults, outages, and connectivity issues efficiently.
- Escalate complex issues to and coordinate solutions with the System Administrator.
- Liaise with external service providers and vendors for advanced repairs or upgrades.
- Provide on-call or after-hours technical support when required.
Documentation & Compliance
- Maintain accurate records of system configurations, repairs, warranties, and service contracts for both properties.
- Submit regular status updates and reports to the System Administrator.
- Ensure compliance with Couples Resorts policies, data privacy standards, and health & safety regulations.
- Adhere to system security protocols and confidentiality requirements.
Required Qualifications & Experience
- Technical certification or training in Telecommunications, Electronics, Information Technology, or a related field.
- Minimum of 2–3 years’ experience working with telephone or communication systems.
- Previous experience in a hotel or resort environment is an asset.
- Hands-on experience with PBX and VoIP systems preferred.
Key Skills & Competencies
- Strong technical troubleshooting and problem-solving skills.
- Computer literacy, including basic networking knowledge and system configuration.
- Ability to work effectively across multiple resort locations.
- Excellent communication and customer-service skills.
- Strong organizational and time-management abilities.
- Ability to work independently and collaboratively.
- High level of professionalism, discretion, and confidentiality.
Working Conditions
- Field-based role with regular movement between Couples Negril and Couples Swept Away.
- Shift work, on-call duties, or after-hours support may be required to meet operational needs.
Frequently Asked Questions
Is the salary disclosed for the Telephone Technician - Couple Negril & Swept Away position at couples?
The salary for this Telephone Technician - Couple Negril & Swept Away role at couples is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Telephone Technician - Couple Negril & Swept Away position at couples located?
This Telephone Technician - Couple Negril & Swept Away role at couples is based in Negril, Westmoreland, Jamaica. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Telephone Technician - Couple Negril & Swept Away role at couples full-time or part-time?
This is listed as a Permanent position. It is posted as a Telephone Technician - Couple Negril & Swept Away role in the Information Technology department at couples.
Which team or department does the Telephone Technician - Couple Negril & Swept Away at couples belong to?
This Telephone Technician - Couple Negril & Swept Away position is part of the Information Technology department at couples. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Telephone Technician - Couple Negril & Swept Away position at couples?
Click the "Apply Now" button on this page. You will be redirected to couples's official application portal hosted on bamboohr where you can submit your application directly.
When was the Telephone Technician - Couple Negril & Swept Away job at couples posted?
This Telephone Technician - Couple Negril & Swept Away position at couples was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.