TechOps & Support Manager

Sumerge· Technical Support
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📍 Cairo, EgyptFull time

About this role

Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.

Responsibilities

  • Own team outcomes across a defined domain or capability. 
  • Set KPIs and ensure alignment with department-level goals. 
  • Manage capacity, allocate workstreams, and optimize workflows. 
  • Develop ICs through structured growth and coaching plans. 
  • Proactively identify and solve performance or process issues. 
  • Lead hiring and talent development efforts. 
  • Drive cross-team coordination and execution alignment. 
  • Support change initiatives and foster a culture of high standards. 

  • Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
  • 10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
  • Strong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoringand observability  tools (Grafana & Prometheus).Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.
  • Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
  • Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
  • Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset.

Frequently Asked Questions

Is the salary disclosed for the TechOps & Support Manager position at Sumerge?
The salary for this TechOps & Support Manager role at Sumerge is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the TechOps & Support Manager position at Sumerge located?
This TechOps & Support Manager role at Sumerge is based in Cairo, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the TechOps & Support Manager role at Sumerge full-time or part-time?
This is listed as a Full time position. It is posted as a TechOps & Support Manager role in the Technical Support department at Sumerge.
Which team or department does the TechOps & Support Manager at Sumerge belong to?
This TechOps & Support Manager position is part of the Technical Support department at Sumerge. See the full job description for more information about the team structure and responsibilities.
How do I apply for the TechOps & Support Manager position at Sumerge?
Click the "Apply Now" button on this page. You will be redirected to Sumerge's official application portal hosted on workable where you can submit your application directly.
When was the TechOps & Support Manager job at Sumerge posted?
This TechOps & Support Manager position at Sumerge was posted on Aug 30, 2026. Apply as soon as possible — early applications are often reviewed first.
TechOps & Support Manager
Sumerge
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