Technical Support Manager
sandvik
Technical Support Manager
gea· MY02 GEA Westfalia Separator (Malaysia) Sdn. Bhd.
About this role
The Technical Support Manager serves as the regional technical authority for the Valves & Pumps business across APAC. The role provides application expertise, technical leadership and customer-facing support to sales teams, distributors and end users, while driving technical excellence, capability development and successful project execution across the region.
Responsibilities / Tasks
- Act as the regional technical expert for the Valves & Pumps portfolio across APAC
- Provide advanced application engineering and product selection support to sales teams, distributors, OEMs, EPCs and end users
- Support strategic customer projects through technical consulting, solution development and application expertise
- Lead technical discussions, product presentations and customer workshops to strengthen GEA's market position and technical differentiation
- Develop and deliver technical training programs to sales teams, distributors and customers across the region
- Support specification activities and provide technical guidance during project development and quotation phases
- Conduct site visits, troubleshooting, root cause analysis and commissioning support where required
- Support quality issue resolution and customer claim investigations in collaboration with factory and quality teams
- Collect, analyse and communicate market feedback, competitor intelligence and customer requirements to support business and product development
- Act as the technical focal point between customers, distributors, sales organizations, factories and product management teams
- Contribute to new product introductions, localization initiatives and continuous improvement activities
- Develop and maintain technical standards, application guidelines and best practices to enhance technical capabilities across APAC
Your Profile / Qualifications
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, Process Engineering, Food Engineering or a related technical discipline
- Minimum 3-5 years of experience in technical support, application engineering, process engineering or technical sales support within industrial process equipment
- Strong technical knowledge of hygienic and aseptic processing applications, preferably within dairy, food, beverage, brewery and pharmaceutical industries
- Experience with valves, pumps, process components or related fluid handling technologies is highly desirable
- Proven ability to support customer projects, technical solution development and troubleshooting activities
- Experience working with distributors, OEMs and EPCs is an advantage
- Strong analytical and problem-solving capabilities with a structured and solution-oriented approach
- Excellent communication and presentation skills, with the ability to engage both technical and commercial stakeholders
- Strong customer orientation and the ability to translate customer requirements into practical technical solutions
- Self-motivated team player with the ability to work effectively across different countries, cultures and functions
- Fluent in English, both written and spoken
- Proficient in Microsoft Office applications and CRM systems
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Frequently Asked Questions
Is the salary disclosed for the Technical Support Manager position at gea?
The salary for this Technical Support Manager role at gea is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Manager position at gea located?
This Technical Support Manager role at gea is based in Bangkok. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Manager role at gea full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Manager role in the MY02 GEA Westfalia Separator (Malaysia) Sdn. Bhd. department at gea.
Which team or department does the Technical Support Manager at gea belong to?
This Technical Support Manager position is part of the MY02 GEA Westfalia Separator (Malaysia) Sdn. Bhd. department at gea. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Manager position at gea?
Click the "Apply Now" button on this page. You will be redirected to gea's official application portal hosted on workday where you can submit your application directly.
When was the Technical Support Manager job at gea posted?
This Technical Support Manager position at gea was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Manager
gea
You'll be redirected to gea's official application page on Workday.