Technical Support Manager
icmarkets
Technical Support Manager
powermonitors· Technical Support
About this role
Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!
Key Responsibilities
- Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
- Provide direct technical support for PMI products, software, and field applications.
- Act as the primary liaison between customers, Engineering, and Software Development.
- Document, track, and analyze technical issues and recurring problems.
- Contribute to testing and feedback during product development and updates.
- Create and maintain internal technical documentation and knowledge base content.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Occasional overnight travel may be required.
What We’re Looking For
- Strong PC troubleshooting skills, including driver, communication, and security issues.
- Proven experience in customer technical support or IT systems support.
- Excellent problem-solving and communication skills.
- Networking skills
- Technical writing or documentation experience a plus.
- Technical college degree preferred
- Electrical background or experience with electric utilities is a plus but not required.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Supplemental Insurance Options
- Company-paid Life Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Education Reimbursement
- 529 College Savings Contribution Matching
About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Manager position at powermonitors?
The salary for this Technical Support Manager role at powermonitors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Manager position at powermonitors located?
This Technical Support Manager role at powermonitors is based in Virginia, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Manager role at powermonitors full-time or part-time?
This is listed as a Full Time position. It is posted as a Technical Support Manager role in the Technical Support department at powermonitors.
Which team or department does the Technical Support Manager at powermonitors belong to?
This Technical Support Manager position is part of the Technical Support department at powermonitors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Manager position at powermonitors?
Click the "Apply Now" button on this page. You will be redirected to powermonitors's official application portal hosted on bamboohr where you can submit your application directly.
When was the Technical Support Manager job at powermonitors posted?
This Technical Support Manager position at powermonitors was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Manager
powermonitors
You'll be redirected to powermonitors's official application page on bamboohr.