Technical Support

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements:

- Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations

- Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser

- Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape

- Makes efforts to understand & learn business and technical and functional skills needed to do the job

- Adherence to Flowserve policies and procedures

-Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.

-Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.

-Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.

-Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.

- Other duties as assigned.

Preferred Experience / Skills:

- Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation

- Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys

- Participated in a full life-cycle application implementation experiences from requirements to production support

- Customer service attitude and must be adept at communicating with non-technical business personnel

- Excellent business engagement, organization, and communication skills

- Demonstrated ability to work in a matrix team structure

-Experience with budgeting, expense tracking, forecasting, and vendor cost management.

-Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses.