Technical Liaison

• Build and maintain strong working relationships with customers and Account Managers.
  
• Develop a thorough understanding of customer technical requirements and quality expectations.
  
• Serve as a point of contact for technical and quality-related customer queries.
  

• Obtain and manage customer due diligence packs before each season.
  
• Verify that all required documentation is complete and accurate.
  
• Update customer portals and platforms with the latest grower compliance information.
  
• Liaise with Sales teams and Product Allocators to ensure approved growers and varieties are aligned with customer requirements.
  
• Maintain accurate customer approval records on Datahive, NetSuite, and other relevant systems.
  
• Ensure customer specifications are current, approved, and communicated to all relevant stakeholders.
  

• Monitor and follow up on customer QC feedback within 48 hours of product arrival.
  
• Review QC reports for accuracy, completeness, and compliance with customer specifications.
  
• Obtain additional information, photographs, and supporting documentation where required.
  
• Coordinate third-party fruit quality inspections when necessary.
  
• Communicate QC feedback and quality trends to growers, Account Managers, and relevant teams.
  
• Accurately capture QC data within ERP systems in line with company procedures.
  
• Manage all supporting documentation, including dumping certificates and case-level records.
  
• Follow up on downgraded or reallocated stock and provide timely updates to growers and stakeholders.
  

• Ensure packhouses, producers, growers, and internal teams receive the latest customer specifications and technical requirements.
  
• Maintain accurate records of all client specifications and technical documentation.
  
• Support management with additional technical and administrative duties as required.
  

Requirements

• Grade 12 / Matric / Senior Certificate.
  

• Minimum of 2-3 years' experience in a similar technical, quality assurance, customer service, or agricultural support role.
  

• Sound technical knowledge of the fruit industry.
  
• Understanding of market requirements and product specifications.
  
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  
• Experience using NetSuite or a similar ERP system.
  
• Strong administrative and documentation management capabilities.
  

• Excellent verbal and written communication skills in English.
  
• Exceptional attention to detail with strong follow-through.
  
• Ability to build and maintain effective stakeholder relationships.
  
• Strong organisational and time-management skills.
  
• Ability to work under pressure and meet tight deadlines.
  
• Professional approach to handling conflict and managing expectations.
  
• Adaptability and responsiveness to change.
  
• Strong analytical and problem-solving abilities.
  
• High levels of tact, discretion, and professionalism.
  

• This is an exciting opportunity to join a dynamic team within the fruit export industry, where you will play a vital role in ensuring customer satisfaction, supporting sales success, and maintaining the highest standards of product quality and compliance.