Senior Staff AI Engineer - Global Infrastructure
American Express
Team Member Credit & Collect-T3-II
About this role
Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Minimum Qualifications
- Minimum 1 year of meaningful experience in Contact Center Domain.
- Strong proficiency in verbal and written communication skills
- Should possess analytical, decision making and problem-solving skills
Preferred Qualifications
- Grad/Under Grad with minimum 1 year experience in contact center domain
- Prior experience in credit, collections is preferred
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Frequently Asked Questions
Is the salary disclosed for the Team Member Credit & Collect-T3-II position at American Express?
The salary for this Team Member Credit & Collect-T3-II role at American Express is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Member Credit & Collect-T3-II position at American Express located?
This Team Member Credit & Collect-T3-II role at American Express is based in Gurugram, HR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Member Credit & Collect-T3-II role at American Express full-time or part-time?
This is listed as a Full time position. It is posted as a Team Member Credit & Collect-T3-II role at American Express.
How do I apply for the Team Member Credit & Collect-T3-II position at American Express?
Click the "Apply Now" button on this page. You will be redirected to American Express's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Member Credit & Collect-T3-II job at American Express posted?
This Team Member Credit & Collect-T3-II position at American Express was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Member Credit & Collect-T3-II
American Express
You'll be redirected to American Express's official application page on oraclecloud.