Team Lead
HCLTech
Team Lead
About this role
Job Summary
Data Collection & Ops Leadership
Team Lead - Data Collection Operations
4-6 Years (Day shift; field flexibility)
Key Responsibilities
1. Daily Operations Planning: Plan daily study schedule and staffing, Assign operators to sessions, Ensure equipment and environment readiness
2. Team Supervision: Conduct huddles and shift handovers, Monitor attendance and productivity, Coach operators on process adherence
3. SLA & KPI Management: Track session completion, quality and rework metrics, Review operational dashboards, Drive performance improvements
4. Issue & Escalation Handling: Act as first-level escalation point, Coordinate with mission control and technical leads, Track issue closure
5. Reporting & Governance: Prepare daily/weekly operational reports, Maintain action, risk and incident logs, Support client updates
6. Compliance & Quality: Ensure protocol compliance, Support audits and corrective actions, Reinforce privacy and security requirements
Skill Requirements
• Experience in managing field operations, supervising teams, resource planning, KPI management, issue resolution, and client reporting.
• Strong leadership, communication, workforce planning, and operational governance skills with the ability to drive productivity and SLA compliance
Other Requirements
Graduate
Frequently Asked Questions
Is the salary disclosed for the Team Lead position at HCLTech?
The salary for this Team Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead position at HCLTech located?
This Team Lead role at HCLTech is based in San Diego, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead job at HCLTech posted?
This Team Lead position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.