Team Lead
HCLTech
Team Lead
About this role
Job Summary
Business Unit: Insurance BPO – Life & Pension Services
Shift: UK / European Business Hours
Employment Type: Full‑time
Role Overview
We are looking for an experienced Team Leader to manage Life & Pension Operations for our global Insurance BPO business. The role is responsible for overseeing day‑to‑day delivery, leading and developing a team, ensuring compliance with service levels, fostering a culture of quality, and driving continuous process improvements. This position involves extensive interaction with UK/European stakeholders and requires a strong blend of people leadership, operational discipline, and domain understanding.
Key Responsibilities
Key Responsibilities
Team Leadership & Performance Management
- Lead, coach, and develop a team of executives handling Life & Pension transactions.
- Conduct regular performance reviews, provide feedback, and create development plans.
- Foster a positive, collaborative, and accountable team environment.
Service Delivery & SLA Management
- Ensure all processes are delivered within agreed SLAs, KPIs, and compliance standards.
- Monitor daily work allocation, track productivity, and ensure timely completion of tasks.
- Manage escalations proactively and liaise with UK/Europe stakeholders.
Quality & Compliance
- Drive a culture of zero defects, ensuring adherence to quality guidelines and audit requirements.
- Conduct quality checks, root cause analysis (RCA), and implement corrective or preventive actions.
- Ensure process controls are followed in line with regulatory and client standards.
Process Management & Continuous Improvement
- Identify process gaps and improvement opportunities through data analysis and team feedback.
- Implement Lean/Six Sigma‑based improvements (if applicable) to enhance efficiency and reduce risk.
- Support transformation initiatives and transitions as required.
Stakeholder Management
- Interact regularly with onshore (UK/Europe) teams for updates, clarifications, and governance discussions.
- Prepare and present operational dashboards and performance reports.
People, Culture & Engagement
- Drive an empathetic and high‑trust culture of teamwork, integrity, and accountability.
- Promote adherence to organizational values and contribute to employee engagement initiatives.
- Encourage continuous learning and skill enhancement within the team.
Skill Requirements
- Graduate in any discipline; Insurance certification preferred.
- 3–6 years of experience in Insurance BPO operations, with at least 1–2 years in a team lead capacity.
- Strong communication skills — written and verbal — suitable for UK/European business communication.
- Good understanding of Life & Pension servicing, workflow management, customer handling, and policy updates.
- Strong knowledge of SLAs, KPIs, quality metrics, and productivity management.
- Ability to lead teams in a dynamic, high‑volume operational environment.
- Proficient in MS Office (Excel, Outlook, PowerPoint).
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Team Lead position at HCLTech?
The salary for this Team Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead position at HCLTech located?
This Team Lead role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead job at HCLTech posted?
This Team Lead position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.