Team Lead
HCLTech
Team Lead
About this role
Job Summary
Purpose of the role
• To manage and motivate operations team at offshore and ensure all deliverables are met
• To provide training / regular updates to the team members on changes to the processes and procedures
• To coordinate with onshore teams where necessary and act as a point of contact
• To drive conduct risks and ensure fair customer outcomes
• To supply appropriate management information as and when required
• To work to continuously improve performance of the team
Key Responsibilities
Key tasks and responsibilities
• To manage operations team handling simple to medium to high Complex activities
• To be responsible for meeting SLAs and other deliverables
• To coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs
• Process Management and ensure day-to-day delivery
• To monitor and report on process compliance and Service Delivery
• To be able to promptly answer support related emails, phone calls and other electronic communications
• To Manage a Team of 10-15 members
• To develop a plan for the team to use to reach its goal
• To ensure process training is available for those responsible for executing the in-scope activities
• To listen to team members' feedback
• To have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employees
• To ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.
• To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development
• To create plans, and conduct reviews; provide guidance and troubleshooting
Skill Requirements
Education/Qualifications/
Training
Essential
• Graduate in any stream
• Certification in Insurance from international institutes like CII, LOMA etc.
Desirable
• Green Belt Certification
• CFA Certification from CII, UK
Specific Job Skills
Essential
• Understanding of Operational Processes and procedures
• Hands-on experience with MS Office
• Knowledge of operating within a workflow management environment
• Excellent communication – verbal and written
• Analytical skills
• Ability to inspire and motivate people to achieve high standards
• Resource Planning
• People development
• Knowledge of HR policies and procedures
Desirable
• Working with Excel based Macros
• Understanding of Workbench tool and client systems
Other Requirements
Essential Experience
• Minimum 4 years of experience in Insurance Operations
• Minimum 1 year experience as Team Leader managing Insurance Operations
• Experience in handling transition
Desirable Experience
• Experience in working at client site
Frequently Asked Questions
Is the salary disclosed for the Team Lead position at HCLTech?
The salary for this Team Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead position at HCLTech located?
This Team Lead role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead job at HCLTech posted?
This Team Lead position at HCLTech was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.