Systems Infrastructure Support Specialist

Job Purpose

As part of the Infrastructure Support team, you will provide operational and project-based support to TDM Group and its global partners. This includes responding to support requests, resolving incidents and problems, and delivering technical implementations within your area of responsibility.

The Infrastructure Support (Systems) team manages a broad range of technologies including public and private IaaS, Microsoft 365, Windows and Linux servers, virtualization platforms, databases, and related infrastructure services.

Beyond technical expertise, this role demands strong communication skills, effective collaboration, leadership potential, and a commitment to excellence and continuous improvement.

At TDM Group, we believe IT should be more than just support — it should be a catalyst for business success. You’ll join a collaborative and passionate team that values integrity, innovation, and partner-centric service. We empower our people to take ownership, think strategically, and grow. You'll work with cutting-edge technologies while playing a vital role in supporting our global client base. If you're driven to grow, eager to contribute, and ready to evolve into a future team leader, TDM Group offers the right environment to thrive — where your expertise will have real impact and your development will be supported every step of the way.

Key Duties and Responsibilities

• Address and resolve all assigned requests, incidents, and problems within SLA and according to ITIL standards.
• Identify, diagnose, manage and resolve problems.
• Implement and manage IT infrastructure solutions and systems.
• Adhere to TDM Group’s IT processes and security policies.
• Contribute to developing and implementing processes, best practices, and delivering high-quality solutions.
• Contribute to team knowledge development and documentation efforts.
• Mentor and support the team members when required.
• Demonstrate ownership and accountability in complex incidents and projects.
• Participate in the on-call rotation.
• Willingness to travel on demand.
  
  

Skills 

• Core Technologies
  • Server OS Administration (Windows and Linux with emphasis on Linux).
  • Infrastructure automation through Ansible.
  • Public Cloud IaaS Administration (Azure\AWS).
  • DevOps.
  • Relational Database Management Systems (PostgreSQL, MySQL).
  • Virtualization solutions administration (VMWare, Hyper-V).
  • Strong understanding of networking principles.
  • Strong understanding of Infrastructure management tasks (Monitoring, vulnerability Management, Asset Management, Patch Management).
• Complementary Technologies:
  • Identity and Access Management (Microsoft Entra ID, Active Directory Domain Services).
  • Backup and DR.
  • Relational Database Management Systems (Microsoft SQL Server).
  • EDR solutions for servers (with focus on Microsoft Defender for cloud).
  • Scripting (cmd, PowerShell, bash).
  • Python.
  • Infrastructure as a code.

• Soft skills:

• • Strong analytical and problem-solving skills.
  • Ability to prioritize and manage the workload.
  • Effective collaboration with team members, other teams in TDM Group and its partners.
  • Commitment to excellence and achieving the highest standards.
  • Excellent communication and customer service skills.

Qualifications

• Bachelor’s degree in computer science, computer engineering or equivalent.
• A strong command of the English language, both written and spoken.
• 3+ years of experience in systems administration.
• The following certifications are essential:
  • Red Hat Certified System Administrator.
  • Microsoft Certified: Azure Administrator Associate.
  • AWS Certified CloudOps Engineer – Associate.
• The following certifications are a plus:
  • Microsoft certified Identity and Access Administrator Associate.
  • AWS Certified Solutions Architect – Associate.
  • Microsoft Certified: Azure Database Administrator Associate.
  • Microsoft Certified: Azure Solutions Architect Expert.
  • Microsoft Certified: Windows Server Hybrid Administrator Associate or MCSA in Windows Server.

What We Offer

• Collaborative and supportive working environment.
• Medical & Dental insurance
• Additional holiday days for length of service
• Personal Days
• Mental health & wellbeing platform
• Learning & Development platform
• Reward and Recognition Programs
• Gym Membership Contribution 

TDM Group Amman Office hours are from Monday to Friday, 10:30 AM-7:00 PM.