System Support Engineer

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a System Support Engineer, you will be responsible for providing pre-sales and post-sales support on Kyocera digital products, with a heavy emphasis on network connectivity and software compatibility issues.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+     Schedule and coordinate networking support, including sales support prior to the sale, during installation in conjunction with the Technical Department, and the dealership.

+     Actively manage the dealer technical support in the assigned area through effective communication with the dealer network, field sales staff and Dealer Technical Departments.

+     Provide pre-sales and post sales field support to dealers on digitally integrated products. This will include follow-up training sessions, presentations and participating in sales calls to assist with networking and software related questions.

+     Provide feedback on all training conducted and dealer visits.  To also assist in the development of new training or support programs and enhancement of field/dealer networking support.

+     Maintain regional showrooms as directed by the Regional Technical Manager.

Qualifications

+     Minimum 5 years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.

+     Minimum 5 years technical experience within the office product industry.

+     Experience with computers (Macintosh, PC and Unix) and networks.

+     Working knowledge of document editing and desktop publishing applications.  Prior training on color and digital black and white controllers is also highly desirable.

+     Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.

+     Company paid relocation is not provided. Employee must be willing to self-relocate.

+     Valid driver’s license.

+     Ability to travel 75% (includes overnight).

Preferred:

+     Bachelor’s degree

+     Prior production print service experience

+     CNE or MSCE certification is highly desirable.

+     Prior training on color and digital black and white controllers is also highly desirable.

The typical pay range for this role is $95,000 -$122,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.