Support Lead

Job Summary

·                  ITIL

·                  ServiceNow

·                  L2 Support Experience

·                  Lab Systems Knowledge (GxP)

·                  Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,

·                  Windows Server environment

·                  Acronis Backup solution

·                  Windows troubleshooting

·                  Monitoring of Windows server / supported Windows Desktop patching

·                  Network experience.

Role Description:       ·                  Lab IT Administrator role whose primary responsibility will be to work with Lab COE  and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): ·                  As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. ·                  Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. ·                  Execute routine system administration and maintenance activities as required. ·                  Ensure proper user management process is adhered to for all computerized systems ·                  Administer lab system access requests ·                  Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat

Key Responsibilities

·                  ITIL

·                  ServiceNow

·                  L2 Support Experience

·                  Lab Systems Knowledge (GxP)

·                  Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,

·                  Windows Server environment

·                  Acronis Backup solution

·                  Windows troubleshooting

·                  Monitoring of Windows server / supported Windows Desktop patching

·                  Network experience.

Role Description:       ·                  Lab IT Administrator role whose primary responsibility will be to work with Lab COE  and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): ·                  As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. ·                  Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. ·                  Execute routine system administration and maintenance activities as required. ·                  Ensure proper user management process is adhered to for all computerized systems ·                  Administer lab system access requests ·                  Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat

Skill Requirements

Other Requirements