Support Analyst
amivero
Support Analyst
About this role
The Support Analyst serves as a point of contact for employees requiring IT assistance. This office-based position provides support through telephone, email, instant messaging, and remote-access tools. The analyst will diagnose and resolve technical issues, maintain accurate ticket documentation, and coordinate with internal IT teams when additional functional or application support is required.
The position operates in a 24x7 rotational-shift environment and is responsible for managing incidents and service requests from initial logging through resolution and closure, in accordance with established service-level agreements and support procedures.
Duties and Responsibilities
Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
Work effectively within a 24x7 rotational-shift schedule.
Respond to support requests received through telephone, email, live chat and other approved communication channels.
Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
Follow established procedures for customer communication, call handling, email responses, and ticket documentation.
Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
Identify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
Required
Bachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
One to three years of IT support, including support for Windows 11.
Working knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.
Strong analytical, troubleshooting, problem-solving, and decision-making skills.
Excellent written and verbal communication skills in English.
Strong teamwork and interpersonal skills.
Preferred
Microsoft, Cisco, and/or ITIL certification.
Frequently Asked Questions
Is the salary disclosed for the Support Analyst position at Oceaneering?
The salary for this Support Analyst role at Oceaneering is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Analyst position at Oceaneering located?
This Support Analyst role at Oceaneering is based in Chandigarh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Analyst role at Oceaneering full-time or part-time?
This is listed as a Full time position. It is posted as a Support Analyst role at Oceaneering.
How do I apply for the Support Analyst position at Oceaneering?
Click the "Apply Now" button on this page. You will be redirected to Oceaneering's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Support Analyst job at Oceaneering posted?
This Support Analyst position at Oceaneering was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Analyst
Oceaneering
You'll be redirected to Oceaneering's official application page on oraclecloud.