Supply Development Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Being part of the Supply Development team at DiDi Premier puts you at the center of how we build and sustain a world-class driver experience. Supply Development is DiDi Premier's program design function: we define the frameworks, playbooks, and operating models that shape how Premier drivers are trained, evaluated, and developed.

As a Senior Analyst in Supply Development, you will be the execution core of the team. You will take strategic direction from the SD Manager and turn it into finished program artifacts like partner capability playbooks, KPI frameworks, operating model SOPs, driver education curricula, that are adopted across the organization. You will own workstreams end-to-end, manage cross-functional coordination at the working level, and help build the infrastructure that makes Premier's service excellence machine run.

This is a foundational role in a function that is actively being built. If you thrive in ambiguous environments, care deeply about designing things that actually work in the field, and want to see your work shape the experience of hundreds of drivers, this is the right place for you.

Role Responsibilities

• Owning the end-to-end development of program artifacts across Supply Development's active workstreams from first draft to stakeholder ratification.
• Building DiDi Premier's DP Partner Program from the ground up: designing the partner classification methodology, KPI framework, tier rubric, and capability playbook that will govern how we develop and manage our fleet partner network.
• Designing the architecture and delivery model for Premier's driver continuous education program, including the QC infrastructure (knowledge assessments, mystery attendance framework, recertification tracking) that ensures training quality at scale.
• Tracking Supply Development's leading indicators: pre/post knowledge lift, partner Service-40 delta, PCM ramp progress, and building the monitoring tools that give the team visibility into program performance.
• Coordinating artifact reviews and follow-ups with cross-functional partners including Driver Ecosystem, Experience Management, AIoT, Legal, and Product teams.
• Preparing structured inputs for stakeholder decisions: one-pagers, decision memos, and structured briefs that translate program design into clear recommendations.

Role Qualifications

• 3 to 5 years of experience in management consulting, marketplace or platform operations, program design, or a similar function within a technology company.
• A proven track record of producing structured program artifacts — frameworks, BRDs, playbooks, SOPs — as a primary output, not just slides or reports.
• Strong analytical skills and the ability to connect operational data (driver performance, partner metrics, training outcomes) to program design decisions.
• Experience with Excel (intermediate/advanced) and SQL (basic/intermediate); Python is a plus.
• Comfortable using AI tools to automate processes, accelerate document production, and structure analytical work
• Demonstrated ability to work in ambiguous environments and build structure from a blank page.
• Familiarity with platform or gig-economy operating models (ride-hailing, food delivery, logistics, fleet management) is a strong plus.
• Professional proficiency in Spanish and English.
• A collaborative, cross-functional working style.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms