Subject Matter Expert (Tools&Automation)
About this role
Job Summary
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
Key Responsibilities
Incident Management: First-level triage for ingestion failures, dashboard issues, pod/service outages; escalate to SMEs. • Request Fulfilment: Support application onboarding and basic tracing/troubleshooting. • Data & Platform Hygiene: Maintain correct trace routing, space segregation, and standard dashboards. • Infrastructure Maintenance: Monitor EKS pods, application availability, and platform health. • Change Management: Assist with minor config changes and upgrades. • AIOps: Manage in-house AIOps components until SOPs/tools are matured for L2 handover.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Subject Matter Expert (Tools&Automation) position at HCLTech?
The salary for this Subject Matter Expert (Tools&Automation) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Tools&Automation) position at HCLTech located?
This Subject Matter Expert (Tools&Automation) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Tools&Automation) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Tools&Automation) job at HCLTech posted?
This Subject Matter Expert (Tools&Automation) position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert (Tools&Automation)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.