Subject Matter Expert
About this role
Job Title:
Subject Matter ExpertJob Description
Provide foundational support to Advisors, facilitating learning and development. Your role will focus on floor support, basic coaching, and assisting in driving team metrics.Essential Functions/Core Responsibilities
- Floor Support: Provide immediate assistance and guidance to agents during operations.
- Learning Sessions: Conduct basic training sessions to enhance the team's knowledge base.
- Coaching & Feedback: Offer regular feedback and coaching to improve agent performance.
- Monitor Service Levels: Assist in monitoring and striving for the closure of service levels.
- Escalations Management: Ensure prompt and accurate escalations to the Team Captain.
- Take Production Calls: Handle production calls and support the team by taking escalated calls when necessary.
Candidate Profile
- Associate's Degree in a related field is preferred, with less than one year of relevant experience.
- Ability to think clearly and can explain complex issues effectively, both above average written and verbally
- Demonstrate product expertise
- Dependable with proficient attention to detail and ability to solve complex issues
- Basic understanding of performance metrics and quality scores.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - EtonLanguage Requirements:
Time Type:
Frequently Asked Questions
Is the salary disclosed for the Subject Matter Expert position at cnx?
The salary for this Subject Matter Expert role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert position at cnx located?
This Subject Matter Expert role at cnx is based in PHL Angeles City - 2nd Floor, Greencove, PHL Angeles City - Clark 2, PHL Angeles City - SM City Clark BPO Bldg 1, PHL Bacolod City, PHL Baguio City, PHL Benguet Work-at-Home, PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue, PHL Bonifacio Global City Taguig, PHL Cagayan de Oro - Trade St, PHL Cam Sur Bicol Work-at-Home, PHL Cebu, PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park, PHL Cebu Work-at-Home, PHL Clark, PHL Davao, PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, PHL Davao Work-at-Home, PHL Google - Client Site, PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao, PHL Imus Community Hub - Sun City Plaza, PHL Laguna, PHL Laguna Work-at-Home, PHL Mactan Work-at-Home, PHL Makati City, PHL Mandaluyong City - Megamall, PHL Mandaluyong City - Shaw, PHL Manila - San Lazaro, PHL Misamis Orr Work-at-Home, PHL Muntinlupa City, PHL Naga, PHL NCR Makati Work-at-Home, PHL NCR Muntinlupa Work-at-Home, PHL NCR QC Work-at-Home, PHL Negros Occ Work-at-Home, PHL Pampanga Work-at-Home, PHL Pasay City, PHL Quezon City - Eton, PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr, PHL Quezon City - Giga Tower 18th Floor, PHL Quezon City - IBMP Eastwood, PHL Quezon City - Vertis North Corporate Center 2, PHL San Jose Del Monte - Community Hub-S Cube 2, PHL Taguig 5th Ave, E-Square, Crescent Park West, PHL Work-at-Home. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Subject Matter Expert job at cnx posted?
This Subject Matter Expert position at cnx was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert
cnx
You'll be redirected to cnx's official application page on Workday.