Subject Matter Expert
About this role
Only iEvolve certified employees will be considered. In case you are not yet certified, please connect with your supervisor/ EP SPOC/ L&D team.
All the Best !!
- Job Responsibilities: We are seeking a highly skilled and experienced Subject Matter Expert (SME). The SME will be responsible for providing expertise and leadership in ecommerce operations, customer support. This role requires in-depth knowledge of ecommerce platforms, customer engagement strategies, L2 team management, Client management and operational excellence to guide both the team and clients towards delivering outstanding service and results. 1. Contact Center Experience: ▪ At least 6 months of experience in a Contact Centre as A1.1 in the e-commerce retail domain. Overall 1-2 Years 1-2 Years of experience in ecommerce, retail, or customer service and L2 Desk. 2. Skills: ▪ Proficiency in Microsoft Office (PowerPoint, Excel). ▪ Strong problem-solving and decision-making abilities. ▪ In-depth knowledge of L2 desk ▪ Conflict management and business negotiation skills. ▪ Strong organizational and decision-making skills. 3. Qualification Criteria: ▪ Education: Graduation or undergraduate.
A1 to A2
Average PMI (last 6 months)/PMS rating 3 and above
Min 1 year in current role
No Warning Letter issued in the past 3 months
- Mandatory E-learning courses certified wherever applicable
Frequently Asked Questions
Is the salary disclosed for the Subject Matter Expert position at Digitide?
The salary for this Subject Matter Expert role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert position at Digitide located?
This Subject Matter Expert role at Digitide is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Subject Matter Expert role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Subject Matter Expert role at Digitide.
How do I apply for the Subject Matter Expert position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Subject Matter Expert job at Digitide posted?
This Subject Matter Expert position at Digitide was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.